Customer Experience Strategist

5 days ago

London, Greater London, United Kingdom Kantar Group Full time

About the Role:

We're seeking a highly skilled Customer Experience Strategist to join our team at Kantar Group. As a key member of our Insights team, you will play a critical role in helping our clients drive business growth through customer-centric strategies.

Key Responsibilities:

  • Develop and implement customer experience strategies that drive business results for our clients
  • Collaborate with cross-functional teams to design and deliver customer experience programs
  • Conduct research and analysis to identify customer needs and preferences
  • Develop and maintain strong relationships with clients to understand their business objectives and priorities
  • Stay up-to-date with industry trends and best practices in customer experience

Requirements:

  • Proven experience in customer experience strategy and program management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple projects
  • Strong knowledge of customer experience metrics and analytics

What We Offer:

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading global company in the customer experience space

About Kantar Group:

Kantar Group is a leading data, insights, and consulting company that helps businesses make informed decisions through data-driven insights. We're passionate about helping our clients drive business growth through customer-centric strategies.

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