Customer Experience Strategist

2 months ago


London, Greater London, United Kingdom DDB Remedy Full time

About DDB Remedy

DDB Remedy is a leading creative agency specializing in crafting innovative and impactful customer experiences. We are passionate about helping brands connect with their audiences on a deeper level, driving engagement and loyalty through compelling storytelling and strategic design.

Customer Experience Strategist

We are seeking a talented and driven Customer Experience Strategist to join our growing team. In this role, you will play a pivotal part in shaping the customer journey across all touchpoints, ensuring seamless and memorable interactions that foster brand advocacy.

Responsibilities
  • Develop and implement comprehensive customer experience strategies aligned with business objectives
  • Conduct thorough research and analysis to understand customer needs, behaviors, and pain points
  • Identify opportunities to enhance the customer journey through innovative solutions and process improvements
  • Collaborate closely with cross-functional teams, including marketing, design, product development, and sales, to ensure a unified customer experience
  • Monitor and measure key performance indicators (KPIs) to track the effectiveness of customer experience initiatives
  • Stay abreast of industry trends and best practices in customer experience management
Qualifications
  • Proven experience in developing and executing successful customer experience strategies
  • Deep understanding of customer journey mapping, segmentation, and personalization
  • Strong analytical and problem-solving skills with a data-driven approach
  • Excellent communication, presentation, and interpersonal skills
  • Ability to work effectively in a fast-paced, collaborative environment


  • London, Greater London, United Kingdom TikTok Full time

    Customer Experience StrategistAt TikTok, we're looking for a Customer Experience Strategist to drive a comprehensive "Voice of the Customer" strategy and define methods to align VOC insights with in-depth customer analyses in order to better understand and predict consumer behavior.Key Responsibilities:* Develop effective intelligence and business insight...


  • London, Greater London, United Kingdom Match Digital Full time

    Customer Experience StrategistWe are seeking a Customer Experience Strategist to join our team at Match Digital. As a key member of our organization, you will be responsible for driving customer-centricity across all touchpoints.Your primary focus will be on developing a deep understanding of customer needs and expectations through research and insights. You...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...


  • London, Greater London, United Kingdom Blue Pelican Full time

    Job Title: Digital Experience Strategist, Customer JourneyLocation: RemoteJob Type: Full-timeAbout the Role:We are seeking a highly skilled Digital Experience Strategist to join our team at Blue Pelican. As a Digital Experience Strategist, you will be responsible for developing and implementing a customer journey strategy that drives business growth and...


  • London, Greater London, United Kingdom Reed Full time

    Customer Experience StrategistAs a key member of the Reed team, you will play a pivotal role in enhancing the overall customer experience by understanding customer journeys, identifying trends, and providing strategic insights to optimize product offerings and distribution channels.Key Responsibilities:Develop and implement customer experience strategies to...


  • London, Greater London, United Kingdom air-recruitment Full time

    Digital Strategist OpportunityWe are seeking a skilled Digital Strategist to join our team at a leading digital customer experience agency in London. As a Digital Strategist, you will play a key role in shaping user behaviour for clients and delivering market-leading experiences for customer journeys.Key Responsibilities:Collaborate with clients,...


  • London, Greater London, United Kingdom air-recruitment Full time

    Digital Strategist OpportunityWe are seeking a skilled Digital Strategist to join our team at a leading digital customer experience agency in London. As a Digital Strategist, you will play a key role in shaping user behaviour for clients and delivering market-leading experiences for customer journeys.Key Responsibilities:Collaborate with clients,...


  • London, Greater London, United Kingdom air-recruitment Full time

    Digital Strategist, London (Hybrid) – Up to £45k dependent on experienceWe are seeking a talented Digital Strategist to join our team at a leading digital customer experience agency. As a Digital Strategist, you will play a key role in working with a wide range of global brands to deliver market-leading experiences for customer journeys.Key...


  • London, Greater London, United Kingdom air-recruitment Full time

    Digital Strategist, London (Hybrid) – Up to £45k dependent on experienceWe are seeking a talented Digital Strategist to join our team at a leading digital customer experience agency. As a Digital Strategist, you will play a key role in working with a wide range of global brands to deliver market-leading experiences for customer journeys.Key...


  • London, Greater London, United Kingdom air-recruitment Full time

    Digital Strategist, London (Hybrid) – Up to £45k dependent on experienceWe are seeking a skilled Digital Strategist to join our team at a leading digital customer experience agency. As a Digital Strategist, you will play a key role in shaping user behaviour for clients, utilising consumer data to uncover new opportunities and delivering market-leading...


  • London, Greater London, United Kingdom air-recruitment Full time

    Digital Strategist, London (Hybrid) – Up to £45k dependent on experienceWe are seeking a skilled Digital Strategist to join our team at a leading digital customer experience agency. As a Digital Strategist, you will play a key role in shaping user behaviour for clients, utilising consumer data to uncover new opportunities and delivering market-leading...


  • London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a skilled Customer Experience Strategist to join our Consumer Revenue Group. As a key member of the Customer Relationships Team, you will be responsible for developing and executing marketing initiatives that deepen and broaden the engagement of our in-life subscribers.Your primary objective will be to increase lifetime value by...


  • London, Greater London, United Kingdom Blue Pelican Full time

    Job Title: Digital Experience Strategist, Customer JourneyLocation: RemoteJob Type: Full-timeAbout Us: Blue Pelican is a leading luxury retail brand that is seeking a highly skilled Digital Experience Strategist to join our global customer experience team.Job Description:We are looking for a Digital Experience Strategist to lead the development and...


  • London, Greater London, United Kingdom Kantar Group Full time

    About the Role:We're seeking a highly skilled Customer Experience Strategist to join our team at Kantar Group. As a key member of our Insights team, you will play a critical role in helping our clients drive business growth through customer-centric strategies.Key Responsibilities:Develop and implement customer experience strategies that drive business...


  • London, Greater London, United Kingdom Kantar Group Full time

    About the Role:We're seeking a highly skilled Customer Experience Strategist to join our team at Kantar Group. As a key member of our Insights team, you will play a critical role in helping our clients drive business growth through customer-centric strategies.Key Responsibilities:Develop and implement customer experience strategies that drive business...


  • London, Greater London, United Kingdom Bupa Full time

    We're seeking a seasoned Customer Experience Strategist to join our Group Customer Transformation Team. As a key member of this high-performing team, you'll play a pivotal role in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care globally.The RoleYou'll be responsible for leading engagement with our...


  • London, Greater London, United Kingdom Healthera Full time

    About HealtheraHealthera is a pioneering digital health company that is revolutionizing the healthcare industry with its innovative technology and services.We are committed to delivering exceptional customer experiences and driving customer satisfaction through our cutting-edge solutions.Job OverviewWe are seeking a highly skilled and experienced Customer...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    About the RoleWe are seeking a highly motivated and data-driven Customer Experience Strategist to join our team in London. As a key member of the Customer Experience & Business Trends (CXBT) organization, you will work closely with senior leaders to shape customer experience across multiple geographies and millions of customers.Key ResponsibilitiesBuild...


  • London, Greater London, United Kingdom Infosys Full time

    Job Title: Digital Experience StrategistAt Infosys, we are seeking a highly skilled Digital Experience Strategist to join our team. As a Digital Experience Strategist, you will be responsible for developing and implementing digital strategies that drive business growth and customer engagement.Key Responsibilities:Develop and execute digital strategies that...


  • London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Digital Experience StrategistThis role is an exciting opportunity to transform the online customer experience and drive revenue growth for Monica Vinader, a leading accessible luxury brand. As a Digital Experience Strategist, you will be responsible for defining and delivering a customer-centric digital experience that maximizes revenue per...