Customer Experience Strategist

4 days ago

London, Greater London, United Kingdom Healthera Full time
About Healthera

Healthera is a pioneering digital health company that is revolutionizing the healthcare industry with its innovative technology and services.

We are committed to delivering exceptional customer experiences and driving customer satisfaction through our cutting-edge solutions.

Job Overview

We are seeking a highly skilled and experienced Customer Experience Strategist to join our team. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance the overall customer experience.

You will work closely with our product, tech, and growth teams to design and deliver exceptional customer experiences that meet the evolving needs of our customers.

Key Responsibilities
  • Develop and implement customer experience strategies to drive customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to design and deliver customer experiences that meet customer needs.
  • Lead and manage the customer service team to ensure high performance and engagement.
  • Develop and enforce standard operating procedures and best practices to ensure operational excellence.
  • Monitor and analyze customer feedback and metrics to drive continuous improvement.
Requirements
  • Bachelor's degree in Business Administration, Customer Service, Management, or a related field.
  • 5+ years of experience in customer service or customer experience roles, with a proven track record of leading teams and driving customer satisfaction.
  • Demonstrated experience building customer service processes and optimizing existing processes.
  • Experience in customer experience in a B2C environment.
  • Full proficiency in customer service software such as Jira, Zendesk, and CRM systems such as Hubspot.
What We Offer
  • Competitive salary and benefits package.
  • Share options and cash bonus - allowing you to grow with the business.
  • Opportunities for career growth and professional development.
  • A collaborative and innovative work environment.
  • The opportunity to make a significant impact on the customer experience in the healthcare sector.

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