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Customer Experience Strategist

2 months ago

London, Greater London, United Kingdom City & Guilds Full time
About the Role

We are seeking a highly skilled Customer Experience Strategist to join our team at City & Guilds. As a key member of our organization, you will play a crucial role in developing and implementing strategies that drive customer satisfaction and loyalty.

Key Responsibilities
  • Develop and execute research plans to gather insights on customer needs and preferences
  • Collaborate with cross-functional teams to integrate customer feedback into product development and service delivery
  • Design and implement customer experience metrics and analytics to measure performance and inform business decisions
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams
  • Stay up-to-date with industry trends and best practices in customer experience and market research
Requirements
  • Proven experience in market research and customer experience roles, with a strong understanding of research methodologies and analytics
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer-centricity
  • Strong business acumen, with a deep understanding of the education and training industry
About City & Guilds

City & Guilds is a leading provider of vocational education and training, with a rich history dating back to 1878. We are committed to helping individuals and organizations develop the skills and knowledge they need to succeed in the modern workforce. Our mission is to make a positive impact on people's lives by providing high-quality education and training solutions.

What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A competitive salary and benefits package, including pension, private healthcare, and flexible working arrangements
  • The chance to work with a talented and dedicated team, passionate about making a difference in the lives of our customers
  • Access to ongoing training and development opportunities, to help you stay up-to-date with the latest industry trends and best practices