Telephony Systems Integration Consultant

6 days ago


Manchester, United Kingdom PHMG Full time

Job Summary:

We are seeking a highly skilled Technical Implementation Specialist to join our team at PHMG. As a Technical Implementation Specialist, you will play a critical role in providing technical support during the implementation of bespoke audio branding services for our clients' telephony systems.

Key Responsibilities:

  • Organize and coordinate technical implementation work with external sub-contractors, in-house engineers, or other internal teams.
  • Log into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
  • Schedule remote engineering works on customer sites for field engineers or 3rd party contractors.
  • Manage and update all project work into the CRM and related project cases.

Requirements:

  • Strong communication skills.
  • A highly organized approach to work.
  • Experience working in an IT/Tech environment performing problem-solving tasks or troubleshooting IT issues.
  • Experience of working in a telecoms environment would be advantageous.

What We Offer:

  • Competitive salary and rewards.
  • Career development and progression directly linked to performance.
  • Free gym membership at PureGym.
  • Smart pension scheme.
  • Critical illness cover.
  • Life assurance.
  • Birthday gifts and time off to celebrate.
  • Creative, spacious offices with breakout areas and bar.
  • Dry cleaning and tailoring service.
  • Cycle to work scheme.
  • Fundraising initiatives for our registered charity – the PHMG Foundation.


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