Telephony Advisor

5 months ago

Manchester, United Kingdom BES Group Full time

**The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services.**

We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.

Our head office is based in central Manchester and is the home to many of our central functions. To support our continued ambitious growth plans, we are delighted to be recruiting for a Telephony Advisor to join our fantastic planning team. This role is a 12 month secondment.

**What will I be doing?**

As a Telephony Advisor on our Planning team, our Engineers and Customers will count on you to plan and book their engineering inspections using purpose designed software. You will help us deliver the highest quality inspections by confirming all the details so our engineers get to where they’re needed, when they’re needed.

Some of your responsibilities will include:

- Using your excellent customer service skills to contact our customers and inform of, or confirm their booking
- Confirmation of appointments for all inspections with customers via inbound and outbound calls
- Use purpose designed software to ensure correct data is inputted for the engineers to follow, ensuring an effective and efficient schedule
- Working with the wider team to prioritise and book in urgent inspections when required
- Using your fantastic problem-solving skills to keep our engineer travel time to a minimum, ensuring that we are as efficient as we can be
- Ability to self-manage workloads and work to strict deadlines
- Ability to provide reliable, high-quality service to customers
- Ability to input accurate data in to the system
- Achieving quality and productivity targets relating to inspection bookings and telephony SLA’s

**What makes BES Group a great place to work?**

We genuinely care. It’s basic, human instinct that runs through every person that works at BES Group. Knowing we always do the best job we can with absolutely no compromise means everything.

If you work for us, you will get the below and, so much more:

- A salary of £22,000
- 2+ weeks training and a really fun team
- Development opportunities across the business
- Discretionary annual company bonus and yearly salary review
- Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
- A day to celebrate just you, with your birthday off
- Option to buy extra holidays
- The support of a superb employee assistance programme
- Up to 10% pension contribution
- Electric vehicle salary sacrifice scheme
- Opportunities to attend volunteer days
- Company contribution to charity fundraising you participate in; we want to support charities you are passionate about
- Employee Suggestion programme; because we value input from everyone in the BES Group

**What experience do I need?**

Our team consists of the best planning and optimisation team members, we should know, we trained them You don’t need heaps of experience, just the right attitude, aptitude and appetite for what we do.

You will:

- Offer highly effective communication skills
- Good attention to detail
- A team player with excellent customer service skills
- IT literate
- Organisational skills
- Strong telephone skills
- Previous experience dealing with a high volume of calls in a customer contact centre environment - desirable
- Ability to work to targets
- Customer service experience - desirable
- Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest

We want to inspire everyone to see how important safety is and we expect the same from our people. And if you’re on the same page as us about that and you’ve got the right skills, experience and attitude, you’ll fit right in. Simple. We’re all about diversity and inclusion and that means we want our people to be themselves. We’re delighted to be an equal opportunities employer and that will never change

**BES Group, Your Safety, Our Focus.

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