Claims Advisor

6 months ago

Manchester, United Kingdom FDM Solicitors Full time

**Title**:Claims Advisor
**Reporting to**:Head of Department
**Overall Responsibility**:Operations Director
**Experience**: A minimum of 1 year experience in sales/telephony/business administration
**Type**:Full Time

FDM Solicitors is a busy multi-disciplinary practice based in Manchester City Centre who specialise in financial mis-selling, housing disrepair, business energy claims, fraud and professional negligence. The firm is currently undergoing a period of substantial growth and we are seeking a highly motivated and enthusiastic Claims Advisor to join our New Claims Team.

As a Claims Advisor, you will be the first point of contact for clients wishing to make a claim and it is therefore important that you are comfortable working on the telephone. You will be responsible for identifying clients who will benefit from our services and gathering the information and documentation necessary to pass clients on to our Legal Team. Your role is critical in ensuring that our clients receive the best possible service and that all opportunities are maximised.

**Main Duties and Responsibilities include**:

- Answering and making calls to potential clients
- Identifying client needs and providing appropriate solutions
- Gathering client information and documentation
- Updating and maintaining client records
- Meeting set targets and KPIs
- Providing excellent customer service

**Key Skills**:

- Strong communication skills, both verbal and written
- Excellent customer service skills
- Work independently and within a team
- Resilience and target driven
- Ability to work well under pressure
- Proven experience in a similar role
- Attention to detail and strong organisational skills

**Schedule**:
37.5 hours per week from Monday to Friday, working flexibly between 8am and 8pm

**What you will receive**:

- £20,000 plus commission
- 33 days’ holiday including bank holidays
- Company pension
- Perfect city centre location
- Friendly and professional environment
- Great opportunities for career progression and development
- Free monthly counselling session
- Free drinks and snacks delivered weekly
- Gym 2 minutes’ walk at a discounted rate
- Other corporate discounts

This role is full time office based.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company car
- Company events
- Company pension
- Employee discount
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Telephony: 2 years (preferred)

Work Location: In person

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