Asset Management Advisor

3 weeks ago


Manchester, United Kingdom BES Group Full time
Job Title: Asset Management Advisor About the Role: At BES Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. As a Telephony Advisor, you will play a crucial role in helping us deliver high-quality inspections by confirming appointment details with customers via inbound and outbound calls. Key Responsibilities: Confirm appointments for all inspections with customers via inbound and outbound calls Use purpose-designed software to ensure correct data is inputted for engineers to follow, ensuring an effective and efficient schedule Work with the wider team to prioritize and book in urgent inspections when required Use problem-solving skills to minimize engineer travel time, ensuring we are as efficient as possible Provide reliable, high-quality service to customers Input accurate data into the system Achieve quality and productivity targets relating to inspection bookings and telephony SLAs What We Offer: Up to 10% pension contribution 2 x life cover Enhanced maternity/adoption leave Annual salary review 25 days annual leave plus 8 bank holidays An additional day's holiday for your birthday every year Access to our buy and sell holiday scheme Discounts and savings via our employee benefits portal Health and wellbeing support via our Employee Assistance Programme Our Commitment: We are a Real Living Wage employer and have pledged our commitment to the military community by signing the Armed Forces Covenant. We value diversity, equality, and inclusion and strive to create a workplace that is welcoming and inclusive for all. Requirements: Strong telephone skills Previous experience dealing with a high volume of calls in a customer contact centre environment (desirable)

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