Telephony Coordinator

1 month ago

Manchester, United Kingdom BES Group Full time
About the Role

We are seeking a highly skilled Telephony Advisor to join our team at BES Group. As a Telephony Advisor, you will play a crucial role in planning and booking engineering inspections using our purpose-designed software.

Your primary responsibility will be to confirm all details with our customers to ensure our engineers arrive at the correct location at the right time. This requires excellent customer service skills, attention to detail, and the ability to work efficiently under pressure.

Key Responsibilities
  • Confirm appointments for all inspections with customers via inbound and outbound calls
  • Use purpose-designed software to ensure correct data is inputted for the engineers to follow
  • Work with the wider team to prioritise and book in urgent inspections when required
  • Use problem-solving skills to keep engineer travel time to a minimum
  • Achieve quality and productivity targets relating to inspection bookings and telephony SLAs
What We Offer
  • A competitive salary of £22,000
  • Up to 10% pension contribution
  • 2 x life cover
  • Enhanced maternity/adoption leave
  • Annual salary review
  • 25 days annual leave plus 8 bank holidays
  • An additional day's holiday for your birthday every year
  • Access to our buy and sell holiday scheme
  • Discounts and savings via our employee benefits portal
  • Health and wellbeing support via our Employee Assistance Programme
  • Company-wide volunteering scheme
  • Guaranteed fundraising support for your chosen charity
Requirements
  • Highly effective communication skills
  • Good attention to detail
  • A team player with excellent customer service skills
  • IT literate
  • Organisational skills
  • Strong telephone skills
  • Previous experience dealing with a high volume of calls in a customer contact centre environment (desirable)
  • Ability to work to targets
  • Customer service experience (desirable)

We are committed to creating an inclusive and diverse workplace. If you don't meet every point above, but still feel like you could make a difference in this role, please apply. We are looking for talented individuals who can help us deliver exceptional results.

  • Project Coordinator

    4 months ago

    Manchester, United Kingdom PHMG Careers Full time

    **Location**:401 N Michigan Ave, Chicago, IL **Hours**:8:30am - 5:30pm or** **10am-7pm **Salary**: $49,500 OTE Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud based telephony optimisation - trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity. To...

  • Department Coordinator

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: Department CoordinatorWe are seeking a highly skilled and dedicated Department Coordinator to join our team at The Portfolio Group. As a key member of our support services team, you will play a vital role in ensuring the smooth operation of our clinical services.Job Summary:The Department Coordinator will be responsible for coordinating and...

  • Department Coordinator

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: Department CoordinatorWe are seeking a highly skilled and dedicated Department Coordinator to join our team at The Portfolio Group. As a key member of our support services team, you will play a vital role in ensuring the smooth operation of our clinical services.Job Summary:The Department Coordinator will be responsible for coordinating and...

  • Project Coordinator Uk

    4 months ago

    Manchester, United Kingdom PHMG Careers Full time

    **Location: Manchester, Old Trafford** **Hours: 1:30pm - 10pm (supporting US clients)** **Salary: £29,662 OTE** **Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation - trusted by leading brands and SMEs alike to enhance the caller experience at every...

  • Department Coordinator

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Department Coordinator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and...

  • Helpdesk Coordinator

    5 months ago

    Manchester, United Kingdom OCS Group Full time

    **About The Role**: We are currently seeking an enthusiastic and highly organized Customer Service Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities...

  • Helpdesk Coordinator

    5 months ago

    Manchester, United Kingdom O.C.S. Full time

    About The Role*** We are currently seeking an enthusiastic and highly organized Customer Service Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities...

  • Dealer Support Coordinator

    5 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are currently recruiting for a Dealer Support Coordinator to join our vibrant and friendly Dealer team. As a Dealer Support Coordinator, you are responsible for providing administration support to our partnered dealerships - this includes inbound and outbound calls, onboarding our new dealerships and maintaining...

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom Mettle Full time

    **Customer Service & Operations**, **Customer**: **Customer Service Advisor**: Manchester, United Kingdom Permanent Full Time R-00227290 **Power up what you do**: **This role is in Mettle**: Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account). Our people work differently depending on their jobs...

  • Residential Mobilisation Coordinator

    5 months ago

    Manchester, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** Savills are seeking a dynamic and experienced Residential Mobilisation Coordinator to join our Mobilisation Team. As Residential Mobilisation Coordinator, you will support the Residential Mobilisation Manager and Residential Property Manager(s) to ensure the successful transition of newly awarded Properties, Portfolios and...

  • IT Service Delivery Specialist

    3 weeks ago

    Manchester, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our UK-based IT Infrastructure and Operations team. As a key member of the team, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs, servers, networks, and telephony.Key...

  • IT Service Delivery Specialist

    3 weeks ago

    Manchester, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our UK-based IT Infrastructure and Operations team. As a key member of the team, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs, servers, networks, and telephony.Key...

  • IT Service Delivery Specialist

    3 weeks ago

    Manchester, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our UK-based IT Infrastructure and Operations team. As a key member of the team, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs, servers, networks, and telephony.Key...

  • IT Service Delivery Specialist

    3 weeks ago

    Manchester, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our UK-based IT Infrastructure and Operations team. As a key member of the team, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs, servers, networks, and telephony.Key...

  • Technical Implementation Coordinator

    5 months ago

    Manchester, United Kingdom PHMG Careers Full time

    **Role**:Technical Implementation Coordinator **Location**: Manchester **Hours**:1pm-10pm (Supporting US Clients)*** **Package: £31,000 OTE** As a Technical Implementation Consultant, you'll provide technical support during the implementation of bespoke audio branding services for our clients' telephony systems. With support from our expert internal...

  • Technical Implementation Coordinator

    5 months ago

    Manchester, United Kingdom PHMG Careers Full time

    **Role**:Technical Implementation Coordinator **Location**: Manchester **Hours**:1pm-10pm (Supporting US Clients)*** **Package: £31,000 OTE** As a Technical Implementation Consultant, you'll provide technical support during the implementation of bespoke audio branding services for our clients' telephony systems. With support from our expert internal...

  • Technical Implementation Specialist

    2 months ago

    Manchester, United Kingdom PHMG Full time

    Job Summary:PHMG, a world-leader in audio branding and cloud-based telephony optimization, is seeking a skilled Technical Implementation Specialist to join our technology consulting team in North America. As a key member of our team, you will provide technical support during the implementation of bespoke audio branding services for our clients' telephony...

  • Technical Implementation Specialist

    2 months ago

    Manchester, United Kingdom PHMG Full time

    Job Summary:PHMG, a world-leader in audio branding and cloud-based telephony optimization, is seeking a skilled Technical Implementation Specialist to join our technology consulting team in North America. As a key member of our team, you will provide technical support during the implementation of bespoke audio branding services for our clients' telephony...

  • IT Service Delivery Specialist

    4 weeks ago

    Manchester, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our IT Infrastructure and Operations team at a global food and manufacturing company based in Manchester.As a Service Delivery Analyst, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs,...

  • IT Service Delivery Specialist

    4 weeks ago

    Manchester, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Service Delivery Analyst OpportunityWe are seeking a skilled Service Delivery Analyst to join our IT Infrastructure and Operations team at a global food and manufacturing company based in Manchester.As a Service Delivery Analyst, you will provide 1st/2nd line support to employees, dealing with IT equipment and services such as mobile devices, printers, PCs,...