Customer Service Advisor Manchester

7 months ago


Manchester, United Kingdom Page-Hired Full time

**Customer Service Advisor Manchester**
- Internal progression
- Hybrid working
- 23k basic with flexibility DOE
- Onboarding & training

**The role of Customer Service Advisor**
- Prioritise professional handling of all customer inquiries and complaints, while maintaining a strong focus on customer satisfaction and retention rates.
- Liaising with external companies and internal departments in a timely and professional manner in order to effectively process responses.
- Safeguard the business's reputation by adhering to established processes, including Health & Safety, Anti-Money Laundering, GDPR, and data protection.
- Effective management of customer caseloads.
- Demonstrate productive work habits and consistently perform to the best of your abilities.
- Achieve personal KPIs and actively contribute to the achievement of team and business KPIs.
- Provide clear communication to customers and/or their representatives.
- Embrace a mindset of continuous improvement, actively working towards reducing complaints and identifying opportunities for increased efficiency.
- Maintain accurate customer records within the CRM system at all times, including comprehensive notes, correct statuses, and appropriate outcomes.

**The ideal Customer Service Advisor**
- Experience in a telephony customer service role (preferably with exposure to multiple communication channels).
- Experience in banking or financial solutions.
- Proficient in working with Microsoft Office, technical experience with SAP or Zendesk is a must.
- Previous experience in the financial services industry is highly advantageous or similar corporate industries.
- Skilled in managing challenging conversations and handling customer complaints effectively.
- Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both on an individual and team level.
- Demonstrate exceptional verbal and written communication skills.
- Uphold a strong sense of integrity in all interactions and actions.
- Exhibit the ability to work effectively both independently and as a collaborative team member.



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