Customer Support Advisor

6 months ago


Manchester, United Kingdom Manchester Metropolitan University Full time

This is an exciting opportunity to join the Customer Support Team at Manchester Metropolitan as part of Business Improvement, within Estates, Facilities and Capital Development (EFCD). The wider Business Improvement team comprises of Training and Compliance, Engagement and Quality, and Contract Management and Records and Information.

As a Customer Support Advisor you will play an important role ensuring our customers receive an outstanding service being the first point of contact for customers, providing assistance and ensuring a positive experience. Key services provided by the team include management of the University switchboard and maintenance help desk, managing access and maintenance requests alongside other support functions.

**About the role**:
Reporting to the Customer Support Manager, key tasks of the role include:

- Investigate and resolve customer issues promptly following relevant processes.
- Clearly and effectively communicate information to customers and internal teams.
- Maintain accurate records.
- Work with other departments and stakeholders to escalate and resolve complex issues.
- Contribute to the improvement of customer service processes by providing feedback and suggestions for enhancement.

**About the you**:
We are seeking a dynamic and motivated Customer Support Advisor to join our established team to deliver an effective customer focused service. You will have experience of working in a similar role providing customer service and administrative support, have a high standard of literacy and numeracy and meticulous attention to detail. You will be able to demonstrate strong administration and organisational skills with flexibility to prioritise your workload based on the changing demands on the service. You will be able to work collaboratively as part of a team, whilst taking responsibility for your own areas of work. Experience of working with standard software packages including MS Office is essential.

Interviews will likely take place week commencing 8th January.

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.



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