Systems Integration Officer

9 months ago

Manchester, United Kingdom The Christie NHS FT Full time

DUTIES AND RESPONSIBILITIES Delivery of effective customer service Responsible for providing complex advice to managers and stakeholders on all aspects of HR systems integration and processes, which is high calibre, consistent, supportive and underpinned by sound knowledge To be the point of escalation for HR systems integration and processes queries, providing effective advice and support in a timely and pro-active manner to managers and providing solutions to complex queries Responsible for contributing to the creation, maintenance and delivery of a range of end-user training tools and processes to cover both existing and new HR systems Required to work collaboratively with the Workforce team, developing and creating best practice between all workforce systems and supporting the delivery of high-quality advice to managers and staff Responsible for complying with the trusts policies, workforce processes and national standards and guidelines and escalating any issues or concerns immediately Responsible for ensuring all systems work is completed in a timely manner in line with deadlines Service improvement Responsible for identifying improvements to processes and use of workforce systems and supporting the implementation of changes Collaborate with the Education team, in particular the Mandatory Training Manager, ensuring all training requirements are set up in the most effective way adhering to any changes in national policy and guidelines Collaborate with the Education team to provide a high-quality end user experience for user of the Trusts learning management solutions, ensuring information is consistent across both systems allowing the Inter Authority Transfer process within the Electronic Staff Record, to remove unnecessary duplication of training The post holder will periodically engage with stakeholders and end users to ensure relevant feedback is received and used to identify areas for development, fostering a culture of continuous improvement within the team Work with the Workforce Transformation and Systems team to ensure suitable data quality checks are being undertaken to assist with effective systems integration and identify areas of concern and for improvement To develop local protocols, detailing the key processes in maintaining workforce systems including work structures, hierarchical structures and position-based access control that exist within various workforce systems The post holder will, where appropriate, engage with external stakeholders to identify and implement service improvements. Systems management To be a key point of contact for liaison with IT and the system suppliers where integration is required within workforce and trust systems, including but not limited to system updates and informing the relevant individuals whilst providing training accordingly As a key requirement of the role the post holder will monitor interface performance between the Electronic Staff Record and the trusts learning management solution, identifying issues, diagnosing any problems and resolving or escalating as required To be an adviser on system queries from administration users of workforce systems offering support and guidance as necessary, including the reporting of system faults to the systems suppliers for action and resolving these in a timely manner Responsible for ensuring the links between workforce systems are set up, maintained and reviewed for opportunities to improve performance and end user experience Work collaboratively with the Workforce Transformation and Systems team to support and develop where required integration and processes between new and existing systems Work with the Workforce Reporting team to maintain regular extracts into external systems to sure information remains accurate and relevant, and in line with current legislation Demonstrate a sound knowledge of local and national data sets and how they link into the workforce data The post holder will, where appropriate, engage with external stakeholders to identify and resolve issues where relevant to day-to-day service management The role holder will work with the Workforce Transformation and Systems team to support on projects as required Team management & Support To support the Workforce Systems team, to ensure performance is high quality and adheres to the process set to support system integration Work with team leaders and supervisors to ensure members of the Workforce Transformation and Systems team are trained effectively and appropriately on system developments.

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