Customer Support Specialist

3 weeks ago


Sheffield, Sheffield, United Kingdom Pertemps TM Full time
Pertemps TM is seeking Customer Service Advisors to support a prominent client during their seasonal campaign.

The primary objective is to assist customers, adhering to established service standards while guiding candidates through their application process, ensuring compliance with all regulatory requirements.

Main Responsibilities:
  • Efficiently handle a substantial volume of candidates throughout the complete application lifecycle, utilizing recruitment and payroll systems.
  • Analyze and interpret reports effectively to prioritize tasks and manage workload.
  • Process candidate applications in accordance with operational resource needs.
  • Engage and support candidates throughout the application journey, employing various communication methods.
  • Address and resolve internal inquiries from site contacts and the broader organization promptly and effectively.
Essential Skills:
  • Proficient IT skills.
  • Strong attention to detail is crucial for cross-referencing multiple data sources.
  • Experience in diverse tasks, including document verification, job offers, payroll onboarding, and managing customer inquiries.
  • Ability to multitask and handle a repetitive, high-volume workload.
  • Organized administrator with a quick learning ability for new systems and processes.
  • Prior customer service experience is essential, with a capacity to adapt to fluctuating work volumes.
While not mandatory, familiarity with the uCheck platform and SuccessFactors recruitment system would be beneficial.

Working Hours, Compensation, and Additional Information:

The role requires a commitment of 35 hours per week, Monday through Friday, with potential for optional overtime.

The hourly pay rate for this position is £13.41, and the contract duration is 14 weeks.

Following an initial training period, hybrid working arrangements will be available, allowing for up to 2 days per week of remote work.

If you are interested in this opportunity and can commit to the project duration, please submit your CV online.

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