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Customer Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Aviva Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Expert to join our team at Aviva. As a key member of our Platform Organisation, you will provide exceptional customer service and support to our customers and financial advisers.

Key Responsibilities
  • Provide personalized service to customers, responding to their queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve business objectives and improve customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services, including our Pension, ISA, and Investment portfolio products.
  • Utilize excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer service and support.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Proficiency in Microsoft applications, particularly Excel and OneNote.
  • Experience in a financial services environment, ideally with a good understanding of our products.
What We Offer
  • A competitive salary, with opportunities for bonus and career progression.
  • A comprehensive benefits package, including a generous pension scheme and flexible benefits.
  • Opportunities for professional development and training, to help you achieve your career goals.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and engagement.