IT Support Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking an experienced IT Engineer to join our team as a second-level support specialist. The successful candidate will provide technical assistance to users of IT equipment, including desktops, laptops, tablets, mobile devices, and peripherals.

Key Responsibilities
  • Provide face-to-face technical support to users of IT equipment
  • Respond to requests for assistance, following agreed procedures
  • Maintain accurate records of issues and resolutions
  • Install and maintain IT equipment, including software
  • User coaching and training sessions
  • Diagnose and solve hardware and software faults
  • Analyze incidents to spot trends and underlying issues
  • Moves and changes to IT equipment
  • Identify potential improvements in technology use
  • Participate in testing new applications and hardware
Requirements
  • Experience providing IT support to users at all levels
  • Experience in a bank environment would be beneficial
  • Excellent analytical skills
  • Ability to work under pressure and deliver within limited timescales
  • Excellent interpersonal and communication skills
  • Proven technical support proficiency in MS Windows, MS Office, and MS Outlook
  • Knowledge of mobile technologies and Apple/iOS would be advantageous
What We Offer

Well-established onsite working environments, diverse and inclusive team, high ethos and purpose-driven organization, and opportunity to contract with a reputable and growing organization.



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