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IT Support Specialist
2 months ago
IT Support Specialist - Up to £25K - 4 Days On-Site
Corecom Consulting is a leading provider in the construction sector, actively expanding its technical support team.
The IT Support Specialist will be tasked with delivering first-level assistance to internal personnel and partners. This position necessitates a split shift arrangement to guarantee adequate coverage during both busy and quieter periods. The specialist will manage incoming support requests, conduct assessments on MS Teams setups, troubleshoot network connectivity challenges, and provide assistance to new employees and those departing. Responsibilities include utilizing ServiceNow for ticket management, change approvals, and asset oversight, along with Salesforce for customer relationship management. The ideal candidate should be methodical and committed to ITIL standards.
Essential Qualifications:
- Exceptional customer service abilities and a client-focused approach.
- Familiarity with Intune and Active Directory (AD).
- Capability to operate within a structured environment and comply with ITIL guidelines.
- Strong analytical skills and meticulous attention to detail.
- Ability to function independently and collaboratively in a dynamic setting.
Benefits Offered:
- Competitive Salary of £25K
- Additional pay for Saturday shifts (Remote work available on Saturdays)
- Opportunities for professional development
For further details regarding this role, please express your interest.
