Customer Support Specialist

7 days ago

Sheffield, Sheffield, United Kingdom JRNI Full time

Job Summary

JRNI is seeking a highly skilled and motivated Customer Support Specialist to join our Global Customer Support Team. As a key member of our team, you will be responsible for providing exceptional support to our Enterprise client base, working closely with various teams across the business to resolve technical issues.

About the Role

  • Respond to technical queries from customers and prospects, utilizing your problem-solving skills to diagnose and resolve platform issues.
  • Collaborate with internal teams, including Engineering and Development, to ensure seamless support and resolution of customer issues.
  • Assist with the configuration of customer booking systems and test changes to the platform, ensuring a high level of technical expertise.
  • Log and maintain accurate records of customer queries using ZenDesk and JIRA, providing valuable insights for process improvement.
  • Develop and maintain strong relationships with customers, providing timely and effective support to ensure their satisfaction and loyalty.
  • Identify and escalate priority issues, redirecting problems to internal contacts for resolution and ensuring timely resolution.

Requirements

  • 3+ years of experience supporting enterprise-level SaaS clients, with a strong understanding of complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders at all levels.
  • A highly motivated and self-starting individual, with a strong ability to work independently and as part of a team.
  • Strong technical skills, with experience working with bespoke software products and a basic knowledge of HTML/CSS or other coding languages.
  • Experience with Zendesk, Jira, or equivalent bug-tracking software, with a strong understanding of customer support processes and procedures.

About JRNI

JRNI is a leading enterprise SaaS scheduling and queuing platform, designed to optimize the customer journey through personalized experiences. Our platform is used by some of the world's largest retailers and financial institutions, and we are committed to delivering exceptional support to our clients.

  • Customer Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Customer Support Specialist at Sopra Banking SoftwareSopra Banking Software is seeking a committed Customer Support Specialist to enhance our dynamic team. In this position, you will be tasked with engaging with clients, identifying their requirements, and delivering outstanding support. Your primary responsibilities will encompass documenting incidents,...

  • Customer Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Customer Support Specialist at Sopra Banking SoftwareSopra Banking Software is seeking a committed Customer Support Specialist to enhance our dynamic team. In this position, you will engage with clients, comprehend their requirements, and deliver outstanding support. Your primary responsibilities will include documenting incidents, issues, and modifications,...

  • Customer Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Customer Support Specialist Position at Sopra Banking SoftwareSopra Banking Software is in search of a committed Customer Support Specialist to enhance our dynamic team. In this position, you will engage with clients, comprehend their requirements, and deliver outstanding assistance. Your primary responsibilities will encompass documenting incidents, issues,...

  • First Line Support Specialist

    3 days ago

    Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary: We are seeking a highly skilled and experienced First Line Support Specialist to join our team at Hays Specialist Recruitment Limited. As a First Line Support Specialist, you will be responsible for providing effective proactive monitoring of customer equipment and providing first line support and diagnostics for customers.Key...

  • First Line Support Specialist

    3 days ago

    Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary: We are seeking a highly skilled and experienced First Line Support Specialist to join our team at Hays Specialist Recruitment Limited. As a First Line Support Specialist, you will be responsible for providing effective proactive monitoring of customer equipment and providing first line support and diagnostics for customers.Key...

  • First Line Support Specialist

    9 hours ago

    Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary: We are seeking a highly skilled and experienced First Line Support Specialist to join our team at Hays Specialist Recruitment Limited. As a First Line Support Specialist, you will be responsible for providing effective proactive monitoring of customer equipment and providing first line support and diagnostics for customers.Key...

  • First Line Support Specialist

    8 hours ago

    Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary: We are seeking a highly skilled and experienced First Line Support Specialist to join our team at Hays Specialist Recruitment Limited. As a First Line Support Specialist, you will be responsible for providing effective proactive monitoring of customer equipment and providing first line support and diagnostics for customers.Key...

  • Customer Support Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Sopra Banking Software. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our internal and external customers.Key ResponsibilitiesIncident Management: Receive, record, and validate incidents,...

  • Customer Support Specialist

    22 hours ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Sopra Banking Software. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our internal and external customers.Key ResponsibilitiesIncident Management: Receive, record, and validate incidents,...

  • Customer Support Specialist

    19 hours ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Sopra Banking Software. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our internal and external customers.Key ResponsibilitiesIncident Management: Receive, record, and validate incidents,...

  • Airport Marketing Specialist

    7 days ago

    Sheffield, Sheffield, United Kingdom Customer Focus Full time

    About the RoleWe are seeking a highly skilled and experienced Airport Marketing Executive to join our team at Customer Focus Software. As a key member of our marketing function, you will be responsible for developing and implementing our annual marketing strategy, creating engaging and creative marketing campaigns, and managing day-to-day marketing...

  • Customer Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Position: Customer Support SpecialistEmployment Type: Full-timeCompany OverviewSopra Banking Software collaborates with over 1,500 financial institutions, including banks and specialized finance providers, across more than 80 countries globally. Our mission is to assist these organizations in crafting, implementing, and operationalizing their digital...

  • Customer Support Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Job DescriptionSopra Banking Software is seeking a highly skilled Customer Support Specialist to join our expanding team. This pivotal role involves delivering exceptional customer service, understanding customer requirements, and exceeding expectations.Main Responsibilities:Record and validate customer incidents, problems, and changes in our helpdesk...

  • Customer Support Specialist

    10 hours ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Ltd Full time

    Job DescriptionSopra Banking Software Ltd is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our internal and external customers.Main Responsibilities:Incident Management: Receive, record, and validate incidents,...

  • Customer Support Specialist

    9 hours ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Ltd Full time

    Job DescriptionSopra Banking Software Ltd is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our internal and external customers.Main Responsibilities:Incident Management: Receive, record, and validate incidents,...

  • Customer Support Specialist

    1 day ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Sopra Banking Software. As a key member of our customer service team, you will be responsible for providing exceptional support to our internal and external customers, ensuring that their issues are resolved efficiently and effectively.Main...

  • Customer Support Specialist

    22 hours ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Sopra Banking Software. As a key member of our customer service team, you will be responsible for providing exceptional support to our internal and external customers, ensuring that their issues are resolved efficiently and effectively.Main...

  • Primary Education Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Hays Specialist Recruitment - Education Full time

    Position: Primary Education Support Specialist (Key Stage 2)Salary: Competitive, commensurate with experienceEmployment Type: Full-time, TemporaryRole Overview:Hays Specialist Recruitment - Education is in search of a passionate and committed Primary Education Support Specialist to become part of a lively primary institution. This position entails...

  • IT Support Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom NHS South Yorkshire Integrated Care Board Full time

    About NHS South Yorkshire Integrated Care Board NHS South Yorkshire Integrated Care Board oversees health and social care for a population of people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our...

  • Bilingual Customer Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom ant marketing Full time

    Join the Team at Ant Marketing Ltd!We are excited to announce an opportunity for a Bilingual Customer Support Specialist who is fluent in French to become a vital part of our customer service team. If you possess strong communication skills in both French and English and have a passion for delivering exceptional service, this position may be the ideal fit...