Housing Officer

6 days ago

London, Greater London, United Kingdom Hyperion Partners Ltd Full time

Job Summary:

Hyperion Partners Ltd is seeking a dedicated and experienced Housing Officer to join our team. As a key member of our housing management team, you will be responsible for managing rent arrears, supporting tenants in financial difficulty, and representing the organisation in court proceedings.

About the Role:

This is an exciting opportunity for a professional with a strong background in rent management and court proceedings to join our team. As a Housing Officer, you will be the primary point of contact for tenants regarding rent payments and arrears. You will work closely with tenants to ensure that rent is collected in a timely manner, while providing support and guidance to those facing financial difficulties.

Key Responsibilities:

  • Rent Management: Monitor and manage rent accounts, ensuring that tenants are aware of their obligations and that payments are made on time.

  • Arrears Recovery: Proactively engage with tenants who are in arrears, offering support and advice to help them manage their finances and prevent further debt accumulation.

  • Court Proceedings: Prepare and manage legal cases related to rent arrears, including the preparation of court documents and representing the housing association in court.

  • Tenant Support: Provide advice on welfare benefits and financial assistance available to tenants, helping them to maximise their income and maintain their tenancies.

  • Communication: Liaise with tenants, legal advisors, and internal teams to resolve rent-related issues and ensure a smooth resolution of cases.

  • Reporting: Maintain accurate records of rent payments, arrears, and legal actions, producing regular reports for management review.

  • Compliance: Ensure all actions are taken in accordance with relevant legislation, regulations, and organisational policies.

Requirements:

  • Experience: Proven experience in housing management with a focus on rent collection and arrears recovery. Experience in preparing and managing court cases is essential.

  • Legal Knowledge: A solid understanding of housing law, particularly in relation to rent arrears and the legal process involved in recovering debts.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with tenants, colleagues, and legal professionals.

  • Empathy & Resilience: A compassionate approach to tenant support, combined with the resilience to handle challenging situations and make difficult decisions.

  • Organisational Skills: Highly organised, with the ability to manage multiple cases and work under pressure to meet deadlines.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and career progression
  • A supportive and collaborative work environment
  • The chance to make a meaningful impact on tenants' lives

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