Client Relations Specialist

3 weeks ago


Manchester, United Kingdom House of Fraser Careers Full time
Position: Customer Service Advisor

Company Overview

At House of Fraser, we are transforming the retail landscape. Through innovative digital solutions and exceptional customer interactions, we provide our clients with access to the finest sports, premium, and luxury brands worldwide.

As a prominent player in the retail sector, we are enhancing the shopping experience for our customers by offering flexible payment options across our well-known brands.

About the Role

We are currently seeking a dedicated Account Servicing Advisor to join our customer service team. This role is essential in ensuring that customer interactions are handled with professionalism and efficiency across various communication channels.

Key Responsibilities:
  • Manage customer inquiries, complaints, and feedback with a focus on delivering outstanding service.
  • Assist customers facing financial challenges in establishing manageable repayment plans.
  • Identify potential fraud cases and take appropriate action to protect our customers and brand integrity.
  • Adopt a personalized approach to customer interactions based on individual circumstances.
  • Ensure accurate and timely updates are maintained in our systems.
  • Comply with all regulatory standards and internal policies to achieve the best outcomes for our customers.
  • Maintain a high standard of customer service at all times.
Candidate Profile:

We are looking for individuals who possess:
  • Experience in the financial services industry.
  • Strong understanding of compliance and governance in the financial sector.
  • Ability to thrive in a dynamic, fast-paced environment.
  • A customer-centric mindset.
  • Analytical and systematic problem-solving skills.
  • Capability to assess processes and provide constructive feedback.
  • Self-driven with the ability to work independently and collaboratively.
  • Meticulous attention to detail.
  • Excellent verbal and written communication skills.
Additional Information

As this role operates within a regulated environment, any employment offer will be contingent upon successful background checks.

We offer a comprehensive benefits package along with various employee perks, including recognition programs, wellness initiatives, and opportunities for professional development. Our commitment to employee welfare is paramount, ensuring that our team members are supported both personally and professionally.

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