Client Relations Specialist

4 weeks ago

Manchester, United Kingdom William James Recruitment Full time

Join a Leading Law Firm as a Client Services Executive

About the Role

This is an excellent opportunity for individuals with a background in customer service, particularly within a professional services context, who are eager to advance their careers in a dynamic and innovative firm. The position has become available due to the growth of the team.

As a key point of contact for new clients and various departments, you will provide precise information regarding inquiries to the appropriate legal teams. Your role will be crucial in ensuring that both potential and existing clients receive exceptional service, fostering repeat business and client referrals.

This position is ideal for someone who is committed and motivated to deliver outstanding customer service.

Key Responsibilities:

  • Engaging with clients through phone and email to gather information on their needs, setting up customer accounts, and discussing their requirements;
  • Maintaining a professional and confident demeanor at all times;
  • Building and sustaining positive relationships with clients;
  • Managing all correspondence received in the designated email inbox;
  • Responding to voicemails and handling incoming and outgoing calls;
  • Keeping accurate and current records;
  • Delivering high standards of client service;
  • Updating clients and referrers in accordance with service level agreements;
  • Coordinating with relevant parties to ensure progress on matters;
  • Addressing a variety of situations with tact, diplomacy, and empathy;
  • Processing new instructions and preparing for client file openings;
  • Handling scanned documents that require action;
  • Reviewing client documentation;
  • Corresponding with clients, partners, and various stakeholders to ensure effective transaction handling;
  • Communicating with clients regarding their legal inquiries and directing them to the suitable department;
  • Ensuring a seamless and efficient client journey.

Required Skills and Knowledge:

  • Proficient IT skills;
  • Familiarity with Case Management Systems (training will be provided);
  • Strong telephone communication skills and message-taking ability;
  • Good typing proficiency;
  • Ability to work collaboratively within a team;
  • Understanding of the firm's postal systems (training provided).

Benefits:

  • Competitive salary based on experience;
  • 25 days of annual leave plus public holidays;
  • Office closure during the holiday season;
  • Discounts at various retail brands;
  • Early finish on your birthday;
  • Death in service benefit;
  • Pension scheme;
  • Optional private health insurance;
  • Travel loan options;
  • Cycle to work scheme;
  • Social events.

About William James Recruitment

William James Recruitment is the premier recruitment partner for law firms across the UK and internationally. We collaborate with a diverse range of top-tier clients, including numerous Legal 500 firms. Established in 2009, we prioritize building long-term relationships and maintain an extensive network of the finest law firms, lawyers, and support staff. For comprehensive recruitment services, unmatched legal expertise, and a dedicated team, think of William James Recruitment.

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