Client Relations Specialist

4 weeks ago


Manchester, United Kingdom iQ Student Accommodation Full time

Client Relations Specialist - Manchester, Greater Manchester

Location: Wilmslow Park

Job Type: Permanent

Integrity and accountability are at the heart of our values.

iQ is a leading provider of student housing in the UK, dedicated to ensuring that our 30,000 residents across 76 locations in 29 cities have an exceptional living experience.

Our on-site client relations teams are composed of innovative thinkers and solution-oriented individuals who are passionate about enhancing the daily lives of our residents.

What does the role entail?

As a Client Relations Specialist, your primary responsibility will be to ensure that our residents feel comfortable and supported during their stay. This may involve guiding prospective residents and their families through our facilities, assisting current residents with package deliveries, logging maintenance requests, or addressing health and safety concerns. You may also organize community events or manage resident feedback and financial inquiries with empathy and professionalism. Each day presents new challenges, but you will be part of a supportive iQ community that values teamwork and collaboration.

What qualities make an ideal iQ team member?

We seek a proactive, collaborative individual who excels in a dynamic environment. You should be willing to engage fully, demonstrating initiative and strong communication abilities. Previous experience in customer service is beneficial, whether it be in hospitality, retail, or any role that emphasizes interpersonal skills and a positive attitude.

In return, we offer a range of attractive benefits and the chance to work within a vibrant, encouraging team in a rapidly growing organization.

Joining iQ is more than just employment; it’s an opportunity to develop your career in a diverse and enjoyable setting.

Benefits:

  • 25 days of annual leave, plus public holidays (pro-rated for part-time roles)
  • Extra day off for your birthday
  • Performance-based bonus
  • Pension scheme with up to 8% matching contributions
  • Discounts on gym memberships
  • Life insurance coverage
  • Access to numerous discounts at popular retailers
  • Season ticket loan options
  • Cycle-to-work initiative
  • Flexible working arrangements


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