Client Support Specialist
19 hours ago
Ascendant Recruitment is seeking a highly skilled Client Support Administrator to join our team. As a Client Support Administrator, you will be responsible for providing exceptional customer service to clients via telephone and email.
Key Responsibilities:- Take ownership of the customer journey, ensuring a seamless experience from initial contact to resolution.
- Build meaningful rapport with customers, understanding their needs and concerns.
- Provide administrative support to senior advisors, including data entry and CRM system management.
- Administer new and existing policies, ensuring compliance with FCA regulations.
- Maintain accurate records and data, ensuring data integrity and security.
- Diary management, prioritizing tasks and ensuring timely completion.
- Proven customer service background, with experience of calling and emailing customers.
- Excellent verbal and written English skills, with strong communication and interpersonal skills.
- Confident and organized, with the ability to work in a fast-paced environment.
- Previous experience in a similar role, preferably within the financial or insurance industry.
Ascendant Recruitment is a leading recruitment company, specializing in PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing, and digital marketing divisions. We operate as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies, please visit our website.
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