Assistant Front Office Manager

6 days ago

Liverpool, Liverpool, United Kingdom Staycity Group Full time
About Staycity Group

Staycity Group is a leading aparthotel operator with a strong presence in the European market. Our company is known for its commitment to delivering exceptional guest experiences and providing a unique blend of hotel and apartment-style accommodations.

Job Summary

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Front Desk Operations: Manage the front desk on a daily basis, ensuring efficient and effective guest check-in and check-out processes.
  • Guest Communication: Welcome guests in a friendly and professional manner, responding to their queries and resolving any issues in a timely and courteous manner.
  • Feedback and Quality Control: Monitor and act on guest feedback, ensuring that our high standards of quality and service are consistently met.
  • Team Management: Supervise and motivate a team of front desk staff, providing guidance and support to ensure excellent customer service.
  • Problem-Solving: Anticipate and resolve any problems that may arise, ensuring guest satisfaction and minimizing any negative impact on our operations.
Requirements
  • Experience: A minimum of 2 years of experience in a similar role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Leadership: Proven leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Attention to Detail: A high level of attention to detail, with the ability to maintain accurate records and ensure seamless operations.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
  • Opportunities for Growth: Opportunities for career advancement and professional development, within a dynamic and growing company.
  • Collaborative Team Environment: A collaborative and supportive team environment, where you will be encouraged to contribute your ideas and expertise.

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