Hotel Front Desk Associate

6 days ago

Liverpool, Liverpool, United Kingdom Melia Hotels International Full time

About the Role:

We are seeking a highly skilled and customer-focused Hotel Front Desk Associate to join our team at Meliá Hotels International. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures with efficiency and accuracy.
  • Manage guest requests and complaints, escalating issues to senior team members as necessary.
  • Upsell and promote hotel services and amenities to guests, ensuring they have a comprehensive understanding of our offerings.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.

Requirements:

  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Flexibility and adaptability, with a willingness to work varied shifts and respond to changing circumstances.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

What We Offer:

  • A competitive salary and benefits package, including a contributory pension scheme and holiday entitlement.
  • Opportunities for career growth and development, with access to training and professional development programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Discounted rates on hotel stays and other benefits, including meals on duty and loyalty rewards.

About Meliá Hotels International:

We are a global hotel chain with a commitment to excellence and customer satisfaction. Our team is passionate about delivering exceptional service and creating memorable experiences for our guests. If you share our values and are passionate about hospitality, we encourage you to apply for this exciting opportunity.

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