Hotel Receptionist
2 days ago
About the Role:
We are seeking a highly skilled and customer-focused Receptionist to join our team at Melia Hotels International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide a warm and welcoming experience for all guests, responding to their queries and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
- Stay up-to-date with hotel policies, procedures, and services, providing guests with accurate information and recommendations.
Requirements:
- Previous experience in a similar role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Basic computer skills and proficiency in hotel software systems.
What We Offer:
- A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development, with training and support to help you succeed.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional guest experiences.
- Discounts on hotel stays, food, and beverages, as well as access to exclusive employee perks and rewards.
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