Hotel Receptionist

2 days ago


Liverpool, Liverpool, United Kingdom Melia Hotels International Full time

About the Role:

We are seeking a highly skilled and customer-focused Receptionist to join our team at Melia Hotels International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide a warm and welcoming experience for all guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
  • Stay up-to-date with hotel policies, procedures, and services, providing guests with accurate information and recommendations.

Requirements:

  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Basic computer skills and proficiency in hotel software systems.

What We Offer:

  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development, with training and support to help you succeed.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional guest experiences.
  • Discounts on hotel stays, food, and beverages, as well as access to exclusive employee perks and rewards.

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