Hotel Receptionist

4 days ago

Liverpool, United Kingdom DoubleTree by Hilton Hotel & Spa Liverpool Full time

Here at Doubletree by Hilton Hotel and Spa Liverpool, we take pride in our colourful personalities, positivity, sense of fun and a deep-routed passion for hospitality. It’s in our make-up

At the heart of the city, a 3-minute walk from Moorfields station, a stone’s throw from Liverpool ONE and a meander from the famous docks, we are central to the world famous highlights and shopping that this cultural city has to offer.

**Our Rewards**:

- Excellent Career and Development Opportunities
- Online and local retailer discounts
- Training and career progression
- Holidays: 28 days including bank holidays on pro rata basis

**The Role**:
As a Receptionist, you will report directly to the Front Office Manager you will deliver formidable service to our guests. After all, it's all about their journey, and you are at the start of it

**Key Tasks will involve the following**:

- To support the Front Office Manager in leading and developing the Reception team, winning the guest's confidence in your ability to find a positive resolution to any query or request.
- To be in the know of and promote our city and the Hotel's fabulous facilities. To maximise revenue opportunities and sign up new guests to our Hilton Honours scheme.
- We are a team at Doubletree Liverpool, Reception are our front facing ambassadors at the heart of the hotel and liaise collaboratively with all departments.
- To perform daily correspondence checks on expected arrivals, liaising with and reporting changes or issues to the Reservations team. Reporting of no shows and cancellations.
- Ensuring clear and straightforward communication is handed over to the nights team, Duty Managers and all other operational departments.
- To be responsible for ensuring that there is a high standard of public relations with all guests, you will have the ability to handle both complaints and compliments, reporting them to the Management Team.
- Making sure all policies and procedures are adhered to in line with Company Brand standards and H&S as per your training.

So if you have a great personality, and love welcoming people, then we want to hear from you

**Job Types**: Permanent, Zero hours contract

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Hotel Reception: 1 year (required)

Work Location: In person

Reference ID: Hotel Receptionist

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