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Liverpool, Liverpool, United Kingdom Novotel Liverpool Full time

Job Title: Hotel Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Novotel Liverpool. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Services: Greet and check-in guests, respond to requests, and settle accounts while providing exceptional service.
  • Personalized Experience: Take initiative to add a personalized touch to each guest's stay.
  • Payment Processing: Handle payments and ensure accurate processing.
  • Communication: Communicate with guests via email and phone to ensure their needs are met.
  • Shift Flexibility: Willingness to work morning or afternoon shifts as needed.
  • Loyalty Program: Enroll guests in Accor Loyalty Membership.
  • Upselling: Promote hotel facilities and services to enhance the guest experience.
  • Problem-Solving: Proactively address guest complaints and resolve issues in accordance with Accor standards.
  • Team Collaboration: Maintain excellent communication with all departments to ensure seamless service.
  • Task Management: Ensure all important information is passed to the next shift and colleagues.

Requirements:

  • Language Skills: Fluency in English.
  • Technical Skills: Working knowledge of Opera or related systems is an asset.

Benefits:

  • Employee Benefits: Discounted rates at Accor worldwide up to 70% off.
  • Free Bonus Breaks Voucher: Complimentary stays in the UK.
  • Friends & Family Rates: Discounted rates for friends and family.
  • Paid Holidays: 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers: Free eye tests.
  • Learning Programs: Access to Accor's Academies for professional development.
  • Cycle to Work Scheme: Encouraged to cycle to work.
  • Employee Vivup Program: Access to GP, high street discounts, and more.
  • Discounted or Free Food: Enjoy discounted or free food at our restaurant.
  • Work-Based Pension: Access to a work-based pension scheme.