Front Office Associate

1 month ago

Liverpool, Liverpool, United Kingdom Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Front Office Associate/ Guest Experience Assistant

After a number of internal promotions an exciting opportunity has become available for YOU to start your career journey with Marriott International

Come and join our Front Office team at the Four-Star Delta Hotels by Marriott Liverpool City Centre and develop your career while providing a professional and energetic service to our members and hotel guests.

The Delta Hotels by Marriott Liverpool City Centre is just one of over 8,000 Marriott Hotels globally and sits in the Classic Premium category of Marriott's 30+ brands. This City Centre, bustling 4 Star hotel is located in the heart of the city, opposite St Georges Hall and next to the main shopping and dining districts, transport hubs and only a 10 minutes' walk to the iconic Albert Docks and waterfront attractions. Situated across the road from Liverpool Lime Street Station and the city's main bus station the hotel is conveniently placed and easily accessible for our guests and associates. The adjacent QPark car park is available to guests and associates, with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces, the largest of which proudly hosts events of up to 240 delegates, the hotel is a magnet for large conferences, social events and weddings.

Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What you'll do

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges, as well as cashing guests' personal and traveller's cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What we're looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift

With this role you will be working 40 hours over 5 days per week.

Perks you deserve

In addition to an hourly rate of £11.44 ensuring you are paid for every hour worked, we'll support you in and out of the workplace by offering:

  • Team-spirited co-workers
  • Upselling Incentives (up to an additional £200 per month)
  • Free onsite carparking
  • Free meals
  • Encouraging management
  • Wellbeing programs
  • Learning and development opportunities
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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