Patient Services Administrator
3 weeks ago
About Shropshire Doctors Co-operative Limited 'Shropdoc'
We are a dynamic and patient-focused healthcare organization dedicated to providing exceptional medical services within our community. We strive to create a supportive and collaborative work environment where individuals can thrive and contribute to our shared mission.
Patient Services AdministratorWe are seeking a highly motivated and organized Patient Services Administrator to join our team. In this role, you will play a vital part in ensuring the smooth operation of our front desk and providing excellent customer service to our patients.
Responsibilities- Provide exceptional customer service to patients, answering inquiries, addressing concerns, and resolving issues promptly and efficiently.
- Manage patient appointments, scheduling and rescheduling as needed, ensuring accurate record-keeping.
- Handle incoming calls, directing them appropriately and providing information as required.
- Process patient registrations and maintain accurate patient records with confidentiality and integrity.
- Assist with administrative tasks such as filing, data entry, and correspondence.
- Excellent communication and interpersonal skills, with a proven ability to interact effectively with patients from diverse backgrounds.
- Strong organizational skills and attention to detail, ensuring accuracy in all tasks.
- Ability to manage high volumes of workload efficiently and prioritize tasks effectively.
- Proficiency in using computer systems and software applications, including Microsoft Office Suite.
- Good standard of education (5 GCSEs or equivalent including Maths and English).
- ECDL or equivalent experience.
- Experience of working with patients or the public, demonstrating empathy and understanding.
- Previous experience in a similar role or environment within a healthcare setting.
- Further education or qualifications in administration or healthcare.
- Understanding of and demonstrable commitment to equality and diversity in employment and service delivery.
We offer a supportive and collaborative work environment where you can contribute your skills and make a real difference in the lives of our patients. We are committed to providing opportunities for professional development and growth.
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