Service Lead

2 days ago

Harlow, Essex, United Kingdom Caridon Group Full time
About the Role

We are seeking a highly skilled and experienced Service Lead to join our team at Caridon Group. As a Service Lead, you will play a key role in supporting Housing Support Officers in providing housing-related support to our residents.

Key Responsibilities
  • Client Relationships
    • Build positive relationships with clients and ensure the delivery of personal housing plans.
    • Work with clients and the team to identify and action service improvements.
  • Stakeholder Engagement
    • Build relationships with stakeholders to signpost clients for specialist support.
    • Collaborate with referral sources, such as Single Homeless Teams, to access best support for clients.
  • Service Delivery
    • Escalate maintenance issues to the maintenance team and service.
    • Support Housing Support Officers with benefits advice, applications, appeals, and tribunals.
    • Assist and support Housing Support Officers with complex cases and manage the residual case load.
  • Reporting and Administration
    • Record and report safeguarding concerns in line with Caridon Group duties and policies.
    • Update and maintain relevant internal computer systems, such as Arthur, Nourish, and Plantific.
    • Monitor and oversee practices to ensure compliance with company policies.
  • Communication and Teamwork
    • Provide weekly and monthly statistics on voids, evictions, and arrears.
    • Meet set KPIs and ensure the operation of the service meets customer service requirements.
    • Support Housing Support Officers with Housing Benefit issues and ensure all claims are submitted with relevant documentation.
  • Leadership and Development
    • Assist in the full recruitment process of new staff and volunteers.
    • Adhere to confidentiality and data protection policies at all times.
Requirements
  • Experience
    • At least two years' experience in managing a small team.
    • Demonstration of leadership and self-motivation.
    • Ability to work unsupervised and plan and monitor work of self and others.
  • Skills and Competencies
    • Knowledge of Housing-related Laws and ability to keep up to date with industry changes.
    • Computer literacy (Excel, Word, Outlook, and the Internet).
    • Excellent communication skills and ability to problem-solve complex issues.
    • Ability to work as part of a team and demonstrate initiative under pressure.
  • Education and Certifications
    • Must hold a full UK driving license.
Benefits
  • Generous Leave Entitlement
    • 25 days of annual leave.
    • 8 days of bank holidays.
  • Health and Well-being
    • 5 days of sick leave.
    • Life cover for added security.
  • Employee Wellness
    • Health Shield cash back plan for comprehensive health coverage.
  • Pension Plan
    • 3% employee contribution and 5% employer contribution for a secure financial future.
  • Financial Incentives
    • Refer a friend and receive £200 after they complete probation.
  • Celebratory Events
    • Participate in Christmas events for a joyous workplace.
    • Engage in team-building events to strengthen team bonds.
  • Long-Term Service Recognition
    • Additional day of annual leave after 3 years of service.

  • Customer Service Team Lead

    7 days ago

    Harlow, Essex, United Kingdom Hobbycraft Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hobbycraft. As a key member of our management team, you will play a vital role in driving sales, developing and delivering excellent customer service, and supporting the overall success of our stores.Key ResponsibilitiesCustomer Service: Provide...

  • Lead Orthoptist

    2 days ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job SummaryWe are seeking a highly skilled and experienced Orthoptist to take on the role of Lead Orthoptist - Clinical Services Manager. As a key member of our team, you will be responsible for the day-to-day management of our Orthoptic services, including the development and delivery of high-quality patient care.Main ResponsibilitiesProvide clinical...

  • Lead Orthoptist

    2 days ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job SummaryWe are seeking a highly skilled and experienced Orthoptist to take on the role of Lead Orthoptist - Clinical Services Manager. As a key member of our team, you will be responsible for the day-to-day management of our Orthoptic services, including the development and delivery of high-quality patient care.Main ResponsibilitiesProvide clinical...

  • Lead Youth Justice Service Specialist

    4 weeks ago

    Harlow, Essex, United Kingdom Essex County Council Full time

    Lead Youth Justice Service Specialist Permanent, Full Time Salary Range: £45,217 to £54,395 per annum Location: Epping Working Style: Overview of the Role The Essex Youth Justice Service is seeking a dedicated professional to join our team in West Essex. Recognized for excellence, we are devoted to fostering the development and welfare of young...

  • Lead Midwife for Preterm and Multiple Birth Services

    7 days ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job SummaryWe are seeking an experienced midwife to lead our growing Preterm Birth and Multiple Births clinics. If you are passionate about maternal and fetal complexities, we would love to hear from you.The successful applicant will work closely with the multi-disciplinary team to support families who have complex maternal or fetal needs, liaising with...

  • Lead Midwife for Preterm and Multiple Birth Services

    6 days ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job SummaryWe are seeking an experienced midwife to lead our growing Preterm Birth and Multiple Births clinics. If you are passionate about maternal and fetal complexities, we would love to hear from you.The successful applicant will work closely with the multi-disciplinary team to support families who have complex maternal or fetal needs, liaising with...

  • Lead Clinical Specialist in Emergency and Geriatric Services

    4 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Position Overview We are pleased to present a permanent opportunity for a Band 8a Clinical Specialist Therapist, responsible for the operational oversight of our emergency services, short-stay assessment units, and the newly established Older Persons Advice and Liaison Unit (OPAL). Candidates should possess a strong background in acute healthcare and...

  • Clinical Specialist Team Lead Therapist for Emergency and Frailty Services

    2 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Clinical Specialist Team Lead Therapist to join our team at The Princess Alexandra Hospital NHS Trust. This is an exciting opportunity to provide operational management to our emergency department, short stay assessment wards, and the new Older Persons Advice and Liaison Unit (OPAL).Key...

  • Customer Service Manager Technical Lead

    4 days ago

    Harlow, Essex, United Kingdom D R Newitt Recruitment Full time

    Job DescriptionJob SummaryD R Newitt Recruitment is seeking a highly skilled Customer Service Manager Technical to join our team. As a key member of our organization, you will be responsible for coordinating site technical standards, supporting and guiding internal teams, and ensuring technical compliance to customer requirements.Key...

  • Customer Service Manager Technical Lead

    3 days ago

    Harlow, Essex, United Kingdom D R Newitt Recruitment Full time

    Job DescriptionJob SummaryD R Newitt Recruitment is seeking a highly skilled Customer Service Manager Technical to join our team. As a key member of our organization, you will be responsible for coordinating site technical standards, supporting and guiding internal teams, and ensuring technical compliance to customer requirements.Key...

  • Lead Transformation Strategist

    4 weeks ago

    Harlow, Essex, United Kingdom NHS Hertfordshire and West Essex Integrated Care Board (468) Full time

    Job Overview At NHS Hertfordshire and West Essex Integrated Care Board, we are committed to optimizing local health and care services while ensuring they provide excellent value. We are in a dynamic phase of development and seek individuals who thrive in a fast-paced, energetic environment to help us fulfill our mission. If you are passionate about...

  • Retail Team Lead

    3 weeks ago

    Harlow, Essex, United Kingdom Tesco Full time

    About the RoleAs a Retail Team Lead at Tesco, you'll play a vital role in ensuring our customers have a positive and efficient shopping experience. You'll be responsible for leading and motivating a team of colleagues to deliver exceptional service while maintaining a well-organized and stocked store environment.Team Leadership & DevelopmentCoordinate your...

  • Customer Service Manager Technical Lead

    1 week ago

    Harlow, Essex, United Kingdom D R Newitt Recruitment Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Customer Technical Service Manager to join our team at D R Newitt Recruitment. As a key member of our organization, you will be responsible for coordinating site technical standards, supporting and guiding internal teams, and ensuring technical compliance to customer requirements.Key...

  • Lead Transformation Strategist

    4 weeks ago

    Harlow, Essex, United Kingdom NHS Hertfordshire and West Essex Integrated Care Board (468) Full time

    Position Overview As a key player in our commissioning team, we are dedicated to maximizing the effectiveness of local health and care services while ensuring they provide excellent value. We are seeking individuals who thrive in a dynamic and energetic environment, committed to driving positive change in health services. If you are passionate about...

  • Lead Neonatal Nurse

    4 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job Overview The Lead Neonatal Nurse will assume managerial, clinical, and professional oversight of the Neonatal Unit. This role requires innovative thinking to ensure the delivery of exceptional infant care in a safe and efficient manner, adhering to Trust policies and procedures. The position involves fostering, facilitating, and supporting the...

  • Lead Clinical Professional

    2 weeks ago

    Harlow, Essex, United Kingdom Runwood Care Homes Full time

    About the RoleWe are seeking a highly skilled and experienced Clinical Lead to join our team at Runwood Care Homes.As a Clinical Lead, you will play a vital role in ensuring the delivery of high-quality clinical care to our residents. Your primary responsibilities will include:Leading a team of nurses and providing guidance and support to ensure the delivery...

  • Family Law Department Lead

    1 day ago

    Harlow, Essex, United Kingdom Reed Full time

    Family Law Department Lead Opportunity We are seeking an experienced Family Law Department Lead to join our team at Reed. As a leading recruitment agency, we are committed to providing exceptional service to our clients and candidates. The successful candidate will have: Key Responsibilities: Manage a caseload of private family law matters, including:...

  • Family Law Department Lead

    1 day ago

    Harlow, Essex, United Kingdom Reed Full time

    Family Law Department Lead Opportunity We are seeking an experienced Family Law Department Lead to join our team at Reed. As a leading recruitment agency, we are committed to providing exceptional service to our clients and candidates. The successful candidate will have: Key Responsibilities: Manage a caseload of private family law matters, including:...

  • Clinical Pharmacy Lead

    6 days ago

    Harlow, Essex, United Kingdom Aspect Healthcare Full time £85,000

    Job Summary:Aspect Healthcare is seeking a highly skilled and experienced Director of Clinical Pharmacy Services to lead our clinical pharmacy team in delivering exceptional patient care. As a key member of our leadership team, you will be responsible for driving clinical governance, operational excellence, and education and development initiatives.Key...

  • Clinical Pharmacy Lead

    1 week ago

    Harlow, Essex, United Kingdom Aspect Healthcare Full time £85,000

    Job Summary:Aspect Healthcare is seeking a highly skilled and experienced Director of Clinical Pharmacy Services to lead our clinical pharmacy team in delivering exceptional patient care. As a key member of our leadership team, you will be responsible for driving clinical governance, operational excellence, and education and development initiatives.Key...