Customer Service Team Lead

7 days ago


Harlow, Essex, United Kingdom Hobbycraft Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hobbycraft. As a key member of our management team, you will play a vital role in driving sales, developing and delivering excellent customer service, and supporting the overall success of our stores.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring that customers receive a positive and engaging experience in our stores.
  • Sales and Revenue Growth: Support the management team in driving sales and revenue growth, through effective merchandising, stock management, and customer engagement.
  • Team Leadership: Lead and motivate a team of customer service representatives, providing coaching, guidance, and support to ensure they have the skills and knowledge to deliver excellent customer service.
  • Operational Excellence: Oversee the day-to-day operations of the store, including merchandising, stock management, and cash handling, ensuring that all processes are efficient and effective.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance customer service, sales, and operational efficiency.
What We Offer
  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Benefits Package: A comprehensive benefits package, including a 25% discount card for Hobbycraft stores, generous holiday entitlement, and a company pension contribution.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role.
  • Collaborative Team Environment: A supportive and collaborative team environment that encourages open communication and teamwork.


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