Customer Team Leader

7 days ago


Harlow, Essex, United Kingdom The Co-operative Full time
About the Role

We are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.

Key Responsibilities
  • Leadership and Team Management
    • Lead and manage a team of Customer Team Members to achieve sales and customer service targets
    • Coach and develop team members to improve their skills and performance
    • Deputise for the Store Manager as required
  • Customer Service
    • Provide excellent customer service to all customers, ensuring a positive shopping experience
    • Manage customer complaints and issues in a professional and courteous manner
  • Store Operations
    • Ensure the store is maintained to a high standard, including stock levels, displays, and cleanliness
    • Manage stock accuracy and inventory levels
    • Contribute to the development and implementation of store plans and initiatives
  • Communication and Collaboration
    • Communicate effectively with colleagues, customers, and external partners
    • Work collaboratively with other teams and departments to achieve business objectives
Requirements
  • Leadership and Management Skills
    • Proven leadership and management experience, preferably in a retail environment
    • Ability to motivate and develop team members
  • Customer Service Skills
    • Excellent customer service skills, with the ability to handle customer complaints and issues
    • Ability to work in a fast-paced environment and adapt to changing situations
  • Communication and Teamwork Skills
    • Effective communication and interpersonal skills
    • Ability to work collaboratively with others to achieve business objectives
What We Offer
  • Competitive Salary and Benefits
    • Competitive salary and benefits package
    • Opportunities for career development and progression
  • Support and Training
    • Full, paid training and development opportunities
    • Support and guidance from experienced colleagues and managers
  • Work-Life Balance
    • Flexible working hours and arrangements
    • Opportunities for career development and progression


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