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Customer Service and Sales Team Leader

2 months ago

Harlow, Essex, United Kingdom Hobbycraft Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in supporting the management team and driving sales, while delivering exceptional customer service.

Key Responsibilities:
  • Operational Excellence: Oversee the day-to-day operations of the store, including merchandising, goods in, and warehouse operations.
  • Customer Service: Provide exceptional customer service, answering customer enquiries and resolving any issues in a timely and professional manner.
  • Team Management: Support and coach new colleagues, coordinate workload, and ensure a smooth and efficient working environment.
  • Sales and Revenue: Drive sales and revenue growth, working closely with the management team to achieve sales targets.
Requirements:
  • A minimum of 1 year's previous retail experience, with managerial or supervisory roles being advantageous.
  • Passion for all things craft and a desire to inspire others.
  • Ability to learn and share expertise of products to fit customer needs.
  • High levels of enthusiasm, drive, and motivation.
  • Confident and clear communication skills.
  • Flexibility to accommodate business trading needs.
Benefits:
  • Rates of pay above minimum wage.
  • 25% Discount Card for Hobbycraft Stores.
  • Generous holiday entitlement with increases each holiday year.
  • A creative working environment.
  • Company pension contribution.
  • Cycle to Work Scheme.
  • Access to our Employee Support Programme for overall well-being.
  • Continuous training, development, and performance management.
  • Colleague Social Events throughout the year.