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Hobbycraft Team Leader

2 months ago

Harlow, Essex, United Kingdom Hobbycraft Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in supporting the management team and driving sales, while delivering exceptional customer service.

Key Responsibilities:
  • Operational Excellence: Oversee the day-to-day operations of the store, including merchandising, goods in, and warehouse operations.
  • Customer Service: Provide exceptional customer service, answering customer enquiries and resolving any issues in a timely and professional manner.
  • Team Management: Support and coach new colleagues, coordinate workload, and ensure a smooth and efficient working environment.
  • Sales and Revenue: Drive sales and revenue growth, while maintaining a high level of customer satisfaction.
Requirements:
  • Experience: A minimum of 1 year's previous retail experience, with managerial or supervisory roles being advantageous.
  • Passion for Crafting: A genuine passion for all things craft and a desire to inspire others.
  • Product Knowledge: Ability to learn and share expertise of products to fit customer needs.
  • Communication Skills: Confident and clear communication skills, with the ability to work effectively with colleagues and customers.
  • Flexibility: Flexibility to accommodate business trading needs, including working varied hours and shifts.
Benefits:
  • Competitive Pay: Rates of pay above minimum wage.
  • Discount Card: 25% Discount Card for Hobbycraft Stores.
  • Holiday Entitlement: Generous holiday entitlement, increasing each holiday year.
  • Training and Development: Continuous training, development, and performance management.
  • Colleague Social Events: Regular colleague social events throughout the year.