Customer Team Leader
3 days ago
We are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.
Key Responsibilities- Leadership and Team Management
- Lead and manage a team of Customer Team Members to achieve sales and customer service targets.
- Coach and develop team members to improve their skills and performance.
- Deputise for the Store Manager as required.
- Customer Service
- Provide exceptional customer service to all customers, ensuring a positive shopping experience.
- Resolve customer complaints and issues in a professional and courteous manner.
- Store Operations
- Ensure the store is maintained to a high standard, including stock levels, displays, and cleanliness.
- Manage stock accuracy and inventory levels to minimize losses.
- Implement and maintain store policies and procedures.
- Communication and Collaboration
- Communicate effectively with colleagues, customers, and external partners.
- Work collaboratively with other teams to achieve business objectives.
- Leadership and Management Skills
- Proven leadership and management experience in a retail environment.
- Ability to motivate and develop team members.
- Customer Service Skills
- Excellent customer service skills, with the ability to resolve customer complaints.
- Knowledge of customer service standards and procedures.
- Operational Skills
- Ability to manage stock levels and inventory.
- Knowledge of store operations and procedures.
- Communication and Collaboration Skills
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with other teams.
- Competitive Salary and Benefits
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Training and Development
- Full, paid training and development opportunities.
- Support for career progression and professional development.
- Work-Life Balance
- Flexible working hours and arrangements.
- Opportunities for career development and progression.
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Customer Team Leader
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