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Team Leader

2 months ago

Harlow, Essex, United Kingdom Hobbycraft Full time

About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Hobbycraft. As a Team Leader, you will play a key role in supporting the management team and driving sales, while delivering exceptional customer service.

Key Responsibilities

  • Operate the till and accurately handle cash, credit/debit card, and gift card transactions
  • Oversee store operations, including merchandising, goods in, warehouse operations, and duty management responsibilities
  • Support and coach new colleagues to ensure a smooth onboarding process
  • Coordinate the workload of colleagues to ensure efficient store operations
  • Answer customer inquiries and provide product information

Requirements

  • A minimum of 1 year's previous retail experience is essential, with managerial or supervisory roles being advantageous
  • Passion for all things craft and a desire to inspire others
  • Ability to learn and share expertise of products to meet customer needs
  • High levels of enthusiasm, drive, and motivation
  • Confident and clear communication skills
  • Flexibility to accommodate business trading needs

Benefits

  • Rates of pay above minimum wage
  • 25% Discount Card for Hobbycraft Stores
  • Generous holiday entitlement with increases each holiday year
  • A creative working environment
  • Company pension contribution
  • Cycle to Work Scheme
  • Access to our Employee Support Programme for overall well-being
  • Continuous training, development, and performance management
  • Colleague Social Events throughout the year

About Hobbycraft

Hobbycraft is a forward-thinking, diverse team committed to exceeding customer expectations. We value our colleagues and the contributions they make to our business. We celebrate the joy of crafting and welcome colleagues from a broad range of communities.

We are an equal opportunities employer, committed to equal and fair treatment for all colleagues or potential colleagues, irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.