Customer Service Manager Technical Lead

3 days ago


Harlow, Essex, United Kingdom D R Newitt Recruitment Full time
Job Description

Job Summary

D R Newitt Recruitment is seeking a highly skilled Customer Service Manager Technical to join our team. As a key member of our organization, you will be responsible for coordinating site technical standards, supporting and guiding internal teams, and ensuring technical compliance to customer requirements.

Key Responsibilities:

  1. Technical Standards Coordination: Coordinate site technical standards to ensure consistency and compliance with customer requirements.
  2. Team Support and Guidance: Support and guide internal teams, including the site TM, QA manager, QA team, and Operations teams, in technical requirements and standards.
  3. Procedure Review and Revision: Assist internal departments in reviewing and revising their procedures and records as they affect technical requirements.
  4. Stakeholder Communication: Communicate within the Business to ensure all stakeholders are aware of and adhere to the technical standards required by customers.
  5. Customer Change Coordination: Coordinate and cascade any customer changes as they affect policy or product to ensure ongoing internal compliance with customer requirements.
  6. Technical Compliance Monitoring: Ensure technical compliance to customer requirements by monitoring and inputting into relevant technical systems, including specifications, artwork, customer complaints and quality queries, and product rejections.
  7. Customer Technical Targets: Coordinate and communicate customer technical targets, priorities, and objectives; making them relevant to the business.
  8. Technical Opportunities Identification: Identify technical opportunities that would benefit the business and its customers, and implement the related project work.


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