Receptionist/Office Coordinator

2 weeks ago


Swindon, Swindon, United Kingdom Victoria Cross & Eldene Surgery Full time
Job Summary

An exciting opportunity has arisen for a skilled Receptionist/Office Coordinator to join the team at Victoria Cross & Eldene Surgery.

Main Responsibilities
  • To provide exceptional customer service to patients, staff, and external parties.
  • To manage and maintain accurate records, including patient information and practice procedures.
  • To process and distribute incoming mail, as well as take messages and pass on information to the relevant parties.
  • To book appointments, file paperwork, and input data into the practice's computer system.
  • To process and print repeat prescriptions for signature by doctors.
  • To provide administrative assistance to practice staff as required, including typing and photocopying.
  • To ensure correspondence, reports, and results are scanned and assigned on the computer system on a daily basis and filed or shredded according to practice procedures.
  • To monitor stationery and supplies and report to the supervisor if low.
  • To accept clinical samples according to practice procedures.
  • To provide refreshments for staff and visitors as required.
  • To maintain the reception area, notice boards, and leaflet dispensers in a tidy and clutter-free state.
  • To act as a chaperone in clinical consultations as required.
  • To provide holiday and sickness cover for colleagues.
  • To attend and participate in practice meetings as required.
Key Skills and Qualifications
  • Excellent communication and customer service skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency in using computer software, including practice management systems.
  • Ability to maintain confidentiality and handle sensitive information.
  • Good written and oral presentation skills.
  • Mature outlook and ability to work independently.
Health and Safety
  • The post holder will be expected to promote the safety and well-being of staff and patients, as defined in the practice Health and Safety Policy.
  • The post holder will ensure that patients, other staff, and members of the public are not put at risk by any omission or action on their part.
Confidentiality
  • In the course of performing these duties, the post holder will have access to confidential material about patients, staff, and the practice as a business organization.
  • All such information is to be treated as confidential.
  • Breach of this confidence may result in dismissal.


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