Network Operations Engineer

5 days ago

Bradford, Bradford, United Kingdom NTech Consultants LTD and NTech Contracts LTD Full time
About the Role

We are seeking a highly skilled Network Operations Engineer to join our team at NTech Consultants LTD and NTech Contracts LTD. As a key member of our IT department, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our network infrastructure.

Key Responsibilities:
  • Provide first- and second-line support for customer networking issues, including fault management and escalations.
  • Work in a fast-paced, customer-facing environment to deliver excellent service using strong technical and diagnostic skills.
  • Collaborate with our team to achieve goals and provide a first-class customer experience.
  • Develop a working knowledge of our products and solutions to provide great customer experiences.
  • Stay up-to-date with the latest technology trends and advancements in the field of networking.
Requirements:
  • Excellent team player with a proactive mindset and a passion for working together as a team to achieve goals.
  • Ability to thrive in an environment where you are trusted to work smart and work hard without micromanagement.
  • Strong 1st/2nd line networking skills and experience with networking service handling & CRM systems such as ServiceNow.
  • Working knowledge of routing and switching technologies, including Cisco, Juniper, and Palo Alto.
  • Friendly and welcoming personality, able to adapt to differing customer groups at ease.
  • Good technical understanding and a logical approach to resolving diagnostic issues.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading company in the industry.

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