Network Operations Technician

2 weeks ago

Bradford, Bradford, United Kingdom Yorkshire Water Full time
Job Overview

We are seeking a skilled and motivated Network Support Specialist to join our Operational IT team at Yorkshire Water. As a key member of our team, you will play a critical role in ensuring the stability, reliability, and performance of our network systems.

Key Responsibilities
  • Network Support: Provide first and second-line technical support for network-related issues, including triaging and resolving complex problems. Monitor network performance and security, identifying and addressing potential issues proactively.
  • Cisco, Palo Alto, Juniper, Multi-vendor Wireless Expertise: Offer support for Cisco LAN (including Nexus), SD-WAN and Wireless, Palo Alto, Juniper, and F5 Load Balancer systems, including installation, changes, and troubleshooting.
  • Incident and Problem Management: Manage and resolve incidents and service requests related to network systems in a timely manner. Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
  • Supplier Management: Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery.
  • SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems.
  • Customer Service: Communicate effectively with internal stakeholders, providing clear and concise updates on incident status and resolution.
Requirements
  • Minimum of 3-5 years of experience in a network support role.
  • Proven experience with Cisco, Palo Alto, Juniper, and F5 Load Balancer systems, including installation, configuration, and troubleshooting.
  • Strong understanding of network protocols, switching, and routing.
  • Experience with network monitoring tools and techniques.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills, both written and verbal.
Preferred Qualifications
  • Relevant certifications such as CCNA, CCNP, Palo Alto Networks Certified Network Security Engineer (PCNSE), Juniper Networks Certified Specialist, or F5 Certified Administrator.
  • Experience with other network technologies and vendors.
  • Familiarity with ITIL framework and service management best practices.
What We Offer

We offer a competitive salary and benefits package, including annual bonus, attractive pension scheme, life assurance cover, and 25 days annual leave. We also offer a flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, and many more

We are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

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