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Network Operations Specialist
2 months ago
About the Role:
We are seeking a highly skilled Network Operations Engineer to join our team at NTech Consultants LTD and NTech Contracts LTD. As a key member of our NOC team, you will be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of our Enterprise Network.
Key Responsibilities:
- Provide 1st and 2nd line technical support for customer networking issues
- Act as the primary customer contact point for fault management, escalations, and planned maintenance
- Work in a fast-paced, customer-facing environment to deliver excellent service
- Learn about our products and solutions to provide great customer experiences
Requirements:
- Excellent 1st/2nd line networking skills and experience with routing and switching technologies
- Working knowledge of CRM systems such as ServiceNow
- Experience with technology vendors such as Cisco, Juniper, Palo Alto
- Friendly and welcoming personality with excellent customer service skills
- Good technical understanding and logical approach to resolving diagnostic issues
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading company in the industry
- Chance to develop your skills and career in a dynamic environment
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
