Continuing Care Administration Officer

3 weeks ago

Beckenham, Greater London, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

Employer heading

Business Support Officer

4

Job Overview

The NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is seeking a dedicated Business Support Officer to join our All Age Continuing Care (AACC) service in Bromley. This role is pivotal in ensuring the smooth operation of our service, which includes a diverse team of managers, clinical leads, nurses, and support officers dedicated to fulfilling statutory requirements and managing the AACC budget.

The AACC service collaborates closely with the Midlands & Lancashire Commissioning Support Unit to provide a comprehensive Partnership Delivery Service (PDS). This clinical-led initiative focuses on delivering essential nurse-led assessments and reviews, aiding in the completion of Multi-Disciplinary Team (MDT) Decision Support Tools (DSTs), and offering additional administrative support services.

Main Duties of the Job

The successful candidate will:

  • Collaborate effectively within the AACC team, providing guidance to both internal and external stakeholders in processing NHS Continuing Healthcare (CHC) applications.
  • Demonstrate initiative and work independently while being an integral part of the broader business and administration team, taking on specific responsibilities as assigned.
  • Follow established processes, prioritize workload efficiently, and exhibit proactive problem-solving skills to meet the demands of the role.
  • Serve as the primary point of contact in the office, showcasing proficient ICT skills, including minute-taking, word processing, database management, and diary coordination.
  • Maintain a flexible and adaptable approach to meet tight deadlines, managing a variety of routine and non-routine administrative tasks to ensure an efficient service delivery.
  • Ensure accurate and timely data entry and maintenance on relevant systems, adhering to standard operating procedures within the team.

This position offers a valuable opportunity for professional growth and skill development within a dynamic service environment.

Working for Our Organization

The NHS is recognized as the largest employer in Europe, providing a world-class working environment filled with challenges and opportunities. MLCSU stands out as one of the leading commissioning support units in the country, boasting high levels of staff and customer satisfaction. Our team, comprising over 1,000 expert staff, collaborates across the Midlands and North West to make a meaningful impact on our customers, patients, and communities.

We offer a comprehensive range of professional services to hospital trusts, local authorities, integrated care systems, and other public entities nationwide, guided by our core NHS values.

In return, we foster a supportive atmosphere conducive to learning and development, with opportunities to enhance your skills and advance your career in an evolving environment.

Detailed Job Description and Main Responsibilities

As a Business Support Officer, you will:

  • Deliver a high standard of administrative support within the Bromley AACC team, promoting excellent customer service and fostering effective working relationships.
  • Manage patient information data entry, collaborating with both administrative and clinical team members.
  • Work autonomously while also being a cooperative team member, demonstrating a willingness to assist colleagues and fulfill allocated tasks.
  • Exhibit strong interpersonal and communication skills, capable of handling sensitive and confidential information with discretion.
  • Utilize your ICT proficiency to manage office tasks, including minute-taking, word processing, and database input.

Person Specification

Experience

Essential Criteria

  • Proven experience in an administrative capacity, utilizing a variety of administrative procedures and computerized data systems.

Qualifications

Essential Criteria

  • Level 3 qualification or equivalent relevant experience in a similar role.

Skills, Knowledge & Competencies

Essential Criteria

  • Ability to work independently, effectively organizing and prioritizing tasks to meet deadlines.
  • Capable of conveying information with empathy and clarity, especially when dealing with complex information.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

We encourage candidates from diverse backgrounds to apply, as we value the unique skills and experiences each individual brings to our team.

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