Operations Administrator

3 weeks ago

Beckenham, Greater London, United Kingdom KYN Full time

Operations Administrator – Permanent Position

Competitive Salary, Full-Time Role

About KYN

KYN is an innovative care home organization dedicated to providing a personalized approach to care. We focus on creating individualized experiences tailored to the preferences and needs of our residents, all within beautifully designed environments that promote well-being.

Our flagship location is designed to offer residents a comfortable and elegant living space, complete with communal areas for socializing and serene outdoor spaces that enhance their quality of life. We are expanding our reach with additional care homes in development.

Role Overview:

As the Operations Administrator, you will play a vital role in the operational framework of our care home, collaborating closely with the Home Manager to foster a supportive atmosphere where residents and their families feel valued and secure. You will lead the Concierge Team, motivating them to uphold the highest standards of hospitality.

Key Responsibilities:

  • Assist the Home Manager in establishing a welcoming environment that consistently exceeds the expectations of residents and their families.
  • Oversee the daily operations of the Concierge Team, ensuring exceptional service delivery.
  • Handle all communications professionally and promptly, adhering to company standards.
  • Maintain an organized and efficient administrative system for home operations.

Administrative Duties:

  • Manage daily administrative tasks, including documentation related to resident admissions and inquiries.
  • Ensure accurate record-keeping and confidentiality in line with data protection regulations.
  • Coordinate various administrative processes to support the smooth functioning of the home.
  • Maintain stock control and manage supplies for the administrative team.

Financial Management:

Support the Home Manager and finance team with:

  • Preparation of admission paperwork and ensuring timely processing of contracts and payments.
  • Management of billing processes and resident accounts.
  • Regular reporting on financial matters to ensure transparency and accountability.

Team Support and Development:

Collaborate with the People and Culture team to:

  • Assist in recruitment processes and onboarding of new staff.
  • Manage staff scheduling and attendance records.
  • Support ongoing training and development initiatives for team members.

Candidate Profile:

  • Experience in a similar administrative role within a care or hospitality setting.
  • Strong organizational skills with a keen attention to detail.
  • Excellent communication and interpersonal abilities.
  • A compassionate and empathetic approach to working with residents and their families.

Our Commitment:

  • Attractive salary and benefits package.
  • Generous annual leave policy.
  • Access to comprehensive training and development programs.
  • Supportive work environment focused on employee well-being.

KYN is committed to creating an inclusive workplace and is an equal opportunities employer.

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