Customer Service Specialist

3 weeks ago

Workington, Cumbria, United Kingdom Arnold Clark Full time
Position Overview

We are seeking a dedicated Service Advisor to ensure the seamless operation of our service department.
Working Hours
Full-time, Monday to Friday from 8:00 AM to 5:30 PM, with occasional Saturday shifts.
Role Responsibilities
The primary focus of our Service Advisors is to provide an exceptional experience for all customers seeking service and vehicle repairs.
We are looking for a personable and articulate individual who can deliver outstanding customer service, regardless of the day or time.
This role is ideal for someone with prior experience in customer service who enjoys surpassing expectations and fostering positive interactions.
Key Responsibilities

  • Addressing all customer inquiries regarding service and vehicle repairs in a professional and efficient manner.
  • Collaborating with the workshop and bodyshop to ensure timely progress of work.
  • Managing all computer-based tasks, including purchasing and invoicing, to safeguard the financial interests of both the customer and the company.
  • Informing customers of any identified issues or necessary repairs and providing clear, accurate solutions.
  • Handling dissatisfied customers with empathy and understanding, assuring them that their concerns will be addressed.
  • Accurately maintaining customer records, including vehicle details and service histories.
  • Staying informed about aftersales products and services, with an emphasis on upselling when appropriate.
  • Ensuring the customer database is consistently updated and accurate.

Essential Qualifications
  • A strong commitment to excellent customer service and the ability to resolve issues promptly and effectively.
  • Proficient computer skills and familiarity with IT systems and applications.
  • Ability to multitask and adapt in a fast-paced environment.
  • Excellent communication and influencing skills, with the capability to convey complex information clearly and concisely.
  • Strong organizational skills to effectively schedule work, balancing customer needs with workshop capacity.
  • Ability to prioritize tasks efficiently.
  • Willingness to adhere to established processes and guidelines.
  • Good administrative skills to accurately record customer information.
  • A valid UK driving license.

Desirable Attributes
  • Experience in upselling products or services is advantageous.

If successful, you will enjoy excellent working conditions, including comprehensive training and support, opportunities for progression to an IMI training program, life assurance, sick pay, maternity and paternity leave, an enhanced holiday package, and private healthcare.
Arnold Clark is dedicated to fostering a diverse and inclusive workplace. We aim to create an environment where collaboration, unique perspectives, and varied approaches are valued. We prioritize our employees and communities, nurture talent, encourage ambition, and are passionate about individuals who take pride in their work. Our employees are central to our mission - diverse in our backgrounds, united in our objectives.
To learn more about life at Arnold Clark, please visit our website.
Employment is subject to satisfactory reference and disclosure checks.

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