Service Advisor

6 days ago

Workington, Cumbria, United Kingdom Arnold Clark Full time
About the Role

We are currently recruiting for a new Service Advisor to help us deliver exceptional customer experiences and maintain our high standards of service quality.

Key Responsibilities
  • Handle all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaise with the workshop and bodyshop to progress work through the system.
  • Control all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  • Communicate with customers regarding any faults or repairs found on their vehicle and provide clear and accurate solutions.
  • Treat dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues that may arise.
  • Maintain accurate and up-to-date customer records, including vehicle details and service histories.
  • Stay knowledgeable about aftersales products and services, and upsell where appropriate.
  • Ensure the customer database is updated and accurate at all times.
Essential Skills
  • A passion for delivering exceptional customer service and resolving issues efficiently and effectively.
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multitask and be highly adaptable within a fast-paced environment.
  • Strong communication and influencing skills, with the ability to explain complex information accurately and concisely.
  • Strong organizational skills to schedule work effectively, balancing customer needs and workshop capacity.
  • Ability to prioritize workload and manage multiple tasks simultaneously.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details.
  • A full UK driving license.
Nice to Have
  • Experience of upselling products or services is desirable.
About Arnold Clark

Arnold Clark is committed to creating a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, nurture talent, and encourage ambition. Our employees are at the heart of everything we do.

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