Service Excellence Advisor

Join our dynamic team and embark on a rewarding career in Customer Services

Are you ready to enhance your professional journey?

• Full-time Position : 35 hours per week
• Prime Location : Convenient access with Free Car Parking
• Immediate interviews and start dates available
• Permanent Roles with Exceptional Benefits and Career Advancement Opportunities

We have multiple openings in our Customer Services division.

This is a focused customer service/contact centre position—no sales involved. Whether you possess prior customer service experience or are eager to deliver outstanding customer experiences and seeking your first role, we welcome your application.

Why Choose City & Guilds?

At City & Guilds, we provide remarkable opportunities for individuals who take pride in delivering exceptional customer service. Here’s what you can expect:

• Comprehensive Benefits : Private medical healthcare, life assurance, group income protection, enhanced company pension contributions, and numerous voluntary benefits.
• Competitive Salary : Start as an Entry Level Advisor at £22,672 per annum (working 35 hours per week). Advance to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
• Supportive and Growth-Oriented Environment : Join a team that fosters development and career progression.

We seek enthusiastic, ambitious, and friendly individuals to join our Customer Service team. You will be part of a vibrant and busy department based in our modern office.

If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we would love to hear from you.

By joining City & Guilds, you will become an essential part of a well-established organization with a rich history.

City & Guilds is a Disability confident employer. Please inform us if you require any support or adjustments during the interview process and if successful, any adjustments needed to support you in your role.

This appointment will be made based on merit.

We believe that diversity and inclusion strengthen and enrich our organization, and it is the responsibility of everyone at City & Guilds to promote this value.

As a Customer Service Advisor, you will assist clients, employers, learners, and third parties via telephone and email, ensuring an exceptional experience.

• This is a dedicated customer service role, focusing on providing first-contact resolution whenever possible.
• All Advisors begin at an entry-level position with opportunities for advancement within the Advisor role and the broader organization.
• Comprehensive training is provided.
• We offer a friendly working atmosphere with a supportive team of Trainers, Team Leaders, and experienced colleagues.
• You will have the autonomy to use your initiative and will not be required to follow a script.
• Free car parking is available.

Our top advisors come from diverse backgrounds, including seasoned customer service professionals and individuals seeking a career change from sectors such as retail, hospitality, and tourism.

If you have a passion for outstanding customer service and excel in a fast-paced environment, we want to hear from you.

The Customer Service Advisor role is full-time, 35 hours per week, across 5 days. Shifts will be scheduled between the hours of 8am and 6pm, primarily Monday to Friday, with some flexibility required for weekend shifts if necessary.

You will be contracted to work Monday to Sunday, with a focus on maintaining a healthy work-life balance. Your schedule will be provided three weeks in advance, ensuring you have two consecutive days off.

To excel as a Customer Service Advisor, you should be a collaborative team player and comfortable utilizing various IT systems to efficiently resolve inquiries.

A genuine passion for delivering excellent customer service and the ability to provide a remarkable customer experience, both over the phone and via email, are essential. Attention to detail is crucial.

Key Attributes:

• Customer Service Excellence : A true passion for delivering exceptional customer service.
• Communication Skills : Strong verbal and written communication abilities.
• Problem-Solving : Excellent investigative skills to swiftly and effectively address customer issues.
• Attention to Detail : A careful approach to ensuring accuracy in all interactions.
• IT Proficiency : Comfortable navigating various IT systems and tools.
• Self-Development : A commitment to personal growth and maintaining high standards.

Our Customer Services department offers a solid career path for candidates wishing to remain in this area, supported by salary increases. Many employees have successfully transitioned into other roles within different areas of City & Guilds.

Our vision is to create a world where everyone has the skills and opportunities to succeed. We assist nearly five million individuals each year in developing skills that help them secure employment, advance in their careers, and prepare for future opportunities. As a charity, we are proud that our efforts are centered around achieving this purpose.

Through our assessment and credentialing, corporate learning, and technical training offerings, we collaborate with our clients to deliver work-based learning programs that enhance competency and support better prospects for individuals, organizations, and society at large. We create flexible learning pathways that promote lifelong employability, as we believe everyone deserves the chance to (re)train and (re)learn continuously—acquiring new skills at every stage of life, regardless of their starting point.

At the core of our organization is the City & Guilds Foundation, which amplifies our mission by helping to eliminate barriers to employment, celebrating best practices in the workplace, and advocating for future job opportunities.

Founded in 1878 by the City of London and the trade guilds of the time, we have been dedicated to helping individuals, organizations, and economies develop their skills for growth.

Our extensive experience uniquely positions us to understand the future of work and learning. We continually evolve to develop and deliver skills for the workplace of tomorrow. In addition to qualifications and assessments, we provide digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy services.

We provide the opportunity to work in an innovative, engaging, and market-leading organization with chances to enhance your existing skills and explore new ones.

You will receive an excellent benefits package, typically including a competitive base salary, 25 days of holiday plus bank holidays, private medical healthcare, life assurance, group income protection, enhanced company pension, and numerous voluntary benefits.

Employee health and well-being are paramount to us, and we offer a variety of resources to support mental health and well-being.

To promote financial well-being, we provide access to tools that help employees focus on various aspects of their finances.

We also offer access to a Group-wide Employee Assistance Programme (EAP).

Please note that we cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.

If you believe this role and organization align with your career aspirations, we would love to hear from you. Please submit your CV and complete our application form.

We review applications on an ongoing basis and may close a vacancy earlier than the advertised date.