Customer Service Specialist

3 weeks ago

Workington, Cumbria, United Kingdom Arnold Clark Full time
Position Overview

We are seeking a dedicated Service Advisor to ensure the efficient operation of our service department.
Working Hours
Full-time, Monday to Friday from 8:00 AM to 5:30 PM, with occasional Saturday shifts.
Role Responsibilities
The Service Advisor plays a crucial role in providing an exceptional experience for our customers seeking vehicle servicing and repairs. We are looking for a personable and articulate individual who excels in customer interactions, ensuring satisfaction even during peak times.
Key Responsibilities

  • Addressing all customer inquiries regarding service and vehicle repairs with professionalism and efficiency.
  • Collaborating with the workshop and bodyshop teams to ensure timely progress of work.
  • Managing all computer-based tasks, including purchasing and invoicing, to safeguard both customer and company interests.
  • Informing customers about any vehicle issues or necessary repairs, providing clear and accurate solutions.
  • Handling customer complaints with empathy and understanding, assuring them of our commitment to resolving any issues.
  • Accurately maintaining customer records, including vehicle details and service histories.
  • Staying informed about aftersales products and services, with the ability to upsell when appropriate.
  • Ensuring the customer database is consistently updated and accurate.

Essential Qualifications
  • A strong commitment to outstanding customer service, with the ability to resolve issues efficiently.
  • Proficient in computer systems and applications.
  • Ability to multitask and adapt in a fast-paced environment.
  • Excellent communication skills, capable of conveying complex information clearly to customers.
  • Strong organizational skills to effectively manage workload while balancing customer needs and workshop capacity.
  • Ability to prioritize tasks effectively.
  • Willingness to adhere to established processes and guidelines.
  • Solid administrative skills to accurately document customer information.
  • A valid UK driving license.

Desirable Skills
  • Experience in upselling products or services is advantageous.

If selected for this role, you will enjoy excellent working conditions, comprehensive training and support, life assurance, sick pay, maternity and paternity packages, an enhanced holiday allowance, and private healthcare options.
Arnold Clark is committed to fostering a diverse and inclusive workplace, where collaboration and unique perspectives are valued. We prioritize the well-being of our employees and communities, nurturing talent and encouraging ambition, with a focus on individuals who take pride in their work. Our workforce is diverse, united in our goals.

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