Customer Service Specialist
3 weeks ago
We are seeking a dedicated Service Advisor to ensure the seamless operation of our service department.
Working Hours
Full-time, Monday to Friday from 8:00 AM to 5:30 PM, with occasional Saturday shifts.
Role Responsibilities
The Service Advisor plays a crucial role in providing an exceptional experience for all customers seeking service and vehicle repairs. We are looking for a friendly and articulate individual who can deliver outstanding customer service, regardless of the day or time.
This position is ideal for someone with a background in customer service who enjoys surpassing expectations and fostering positive interactions.
Key Responsibilities
- Addressing all customer inquiries regarding service and vehicle repairs in a professional and efficient manner.
- Collaborating with the workshop and bodyshop to ensure timely progress of work.
- Managing all computer-based tasks, including purchasing and invoicing, to safeguard the financial interests of both the customer and the company.
- Informing customers of any identified faults or necessary repairs, providing clear and accurate solutions.
- Handling dissatisfied customers with empathy and assurance, ensuring their concerns are addressed effectively.
- Accurately maintaining customer records, including vehicle details and service histories.
- Staying informed about aftersales products and services, with the ability to upsell when appropriate.
- Ensuring the customer database is consistently updated and accurate.
Essential Qualifications
- A strong commitment to excellent customer service and the ability to resolve issues promptly.
- Proficient computer skills and familiarity with IT systems and applications.
- Capability to multitask and adapt in a fast-paced environment.
- Excellent communication and influencing skills, with the ability to convey complex information clearly to customers.
- Strong organizational skills to effectively schedule work, balancing customer needs with workshop capacity.
- Ability to prioritize tasks efficiently.
- Willingness to adhere to established processes and guidelines.
- Solid administrative skills to accurately capture customer information.
- A valid UK driving license.
Desirable Skills
- Experience in upselling products or services is a plus.
If selected, you will enjoy excellent working conditions, including comprehensive training and support, life assurance, sick pay, maternity and paternity leave, an enhanced holiday package, and private healthcare.
Arnold Clark is dedicated to fostering a diverse and inclusive workplace, where collaboration and unique perspectives are valued. We are committed to nurturing talent and encouraging ambition, placing our employees at the heart of our operations.
For more information about our company culture, please visit our website.
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