Customer Service Coordinator

2 months ago

Workington, Cumbria, United Kingdom Maximus Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator at Maximus. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily activities.

Key Responsibilities

  • Manage and coordinate daily appointment sessions, ensuring optimal productivity and customer satisfaction.
  • Communicate effectively with customers, colleagues, and external stakeholders to ensure seamless service delivery.
  • Provide administrative support to the Assessment Centre team, including filing, data entry, and record-keeping.
  • Collaborate with other teams and departments to achieve business objectives and improve customer experience.
  • Maintain accurate and up-to-date records, ensuring compliance with company policies and procedures.
  • Perform other administrative tasks as required to support the team's workload.

Requirements

  • GCSE level or equivalent in Maths and English, with excellent written and verbal communication skills.
  • Proven experience in a customer-facing or administrative role, with a strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to meet business needs.
  • IT literacy, with proficiency in Microsoft Office and other relevant software applications.
  • Excellent problem-solving skills, with a positive and enthusiastic approach to resolving issues.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to make a real difference in people's lives, working for a company that values its employees and customers.

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