Customer Service Coordinator

2 months ago

Workington, Cumbria, United Kingdom Maximus Full time

About the Role

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking a highly organised and customer-focused individual to join our team as a Customer Service Coordinator.

Key Responsibilities

  • Coordinate and oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise productivity and customer service.
  • Manage appointments, reminders, and session progress, ensuring smooth running of assessments across all relevant channels.
  • Work collaboratively with other Assessment Centres, teams, and healthcare professionals to ensure cohesion within the unit and workflow progression.
  • Provide a professional and outstanding service to customers, adhering to Maximus' vision and values.
  • Assist customers with completion of forms, including expense claims, in line with COVID-19 guidelines.
  • Prepare and maintain rooms and equipment to ensure they are ready for healthcare practitioners and customers.
  • Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent delays in the customer journey.
  • Effectively communicate with external stakeholders, including general practitioner surgeries, hospitals, interpreting services, and the Department of Work and Pensions.
  • Coordinate incoming and outgoing post, ensuring all files are checked and forwarded to the correct Assessment Centre.
  • Carry out stop and searches for any missing customer files.
  • Update records accurately using in-house computer systems.
  • Provide cover at other sites on occasion.
  • Perform general administrative duties.
  • Test and maintain safety devices and panic alarms.
  • Maintain and order stationery, including keeping reception leaflets and information up to date.
  • Prepare and distribute confidential customer documentation securely across different teams within Maximus.
  • Arrange and set up additional equipment for healthcare practitioners.

Requirements

  • Must be educated to a minimum of GCSE level or equivalent, including Maths and English at grade C or above.
  • IT literate, with good Microsoft Office skills.
  • Experience in dealing with internal and external stakeholders (preferred, not essential).
  • Good level of written English, grammar, and punctuation for correspondence and record-keeping on referral management systems.

Individual Competencies

  • Demonstrable experience in an administrative or customer service position.
  • Able to demonstrate a clear attention to detail in relation to office administration duties.
  • Able to manage filing in a clear and logical structure.
  • Able to demonstrate prioritisation skills when multi-tasking.
  • Ability to deliver work to set targets and specified standards.
  • Self-motivated, with the ability to work unsupervised and use own initiative.
  • Ability to remain calm in difficult situations.
  • A positive and enthusiastic approach to solving problems.
  • Proven ability to make logical and solid decisions.
  • Flexible and adaptable to meet the needs of the business and our customers.

  • Customer Service Coordinator

    2 months ago

    Workington, Cumbria, United Kingdom Maximus Full time

    About the RoleMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking a highly organised and customer-focused individual to join our team as a Customer Service Coordinator.Key ResponsibilitiesManage and coordinate the day-to-day operations of the Assessment Centre,...

  • Customer Service Coordinator

    2 months ago

    Workington, Cumbria, United Kingdom Maximus Full time

    About the RoleMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking a highly organised and customer-focused individual to join our team as a Customer Service Coordinator.Key ResponsibilitiesManage and coordinate the day-to-day operations of the Assessment Centre,...

  • Customer Service Coordinator

    2 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key ResponsibilitiesManage...

  • Customer Service Coordinator

    2 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job Title: Customer Service RepresentativeMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking a highly organised and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Manage and coordinate the day-to-day operations...

  • Customer Service Coordinator

    1 month ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments, and providing...

  • Customer Service Coordinator

    1 month ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments, and providing...

  • Customer Service Coordinator

    2 months ago

    Workington, Cumbria, United Kingdom Maximus Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator at Maximus. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily activities.Key ResponsibilitiesManage and coordinate daily appointment sessions, ensuring optimal...

  • Customer Service Coordinator

    2 months ago

    Workington, Cumbria, United Kingdom Maximus Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator at Maximus. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily activities.Key ResponsibilitiesManage and coordinate daily appointment sessions, ensuring optimal...

  • Customer Service Coordinator

    4 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.Key ResponsibilitiesCoordinate and oversee the...

  • Customer Service Coordinator

    4 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.Key ResponsibilitiesCoordinate and oversee the...

  • Customer Service Coordinator

    4 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.Key ResponsibilitiesCoordinate and oversee the...

  • Customer Service Coordinator

    4 weeks ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.Key ResponsibilitiesCoordinate and oversee the...

  • Customer Service Coordinator

    2 months ago

    Workington, Cumbria, United Kingdom Maximus Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily sessions, providing exceptional customer service, and working collaboratively with our clinical...

  • Customer Service Coordinator

    2 months ago

    Workington, Cumbria, United Kingdom Maximus Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our daily sessions, providing exceptional customer service, and working collaboratively with our clinical...

  • Customer Service Coordinator

    1 month ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.Key ResponsibilitiesCoordinate and oversee the...

  • Customer Service Coordinator

    1 month ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.Key ResponsibilitiesCoordinate and oversee the...

  • Customer Service Representative

    1 week ago

    Workington, Cumbria, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...

  • Customer Service Representative

    2 weeks ago

    Workington, Cumbria, United Kingdom CV-Library Full time

    Sales and Customer Service OpportunityWe are seeking a highly motivated and experienced Sales and Customer Service professional to join our team at our vibrant Toyota dealership in Workington, Cumbria.About the Role:As a Sales and Customer Service Consultant, you will be responsible for managing customer relationships and delivering exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Workington, Cumbria, United Kingdom CV-Library Full time

    Sales and Customer Service OpportunityWe are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at our vibrant Toyota dealership in Workington, Cumbria.About the Role:As a Sales and Customer Service Representative, you will be responsible for delivering an exceptional customer experience throughout the...

  • Customer Service Representative

    4 weeks ago

    Workington, Cumbria, United Kingdom CV-Library Full time

    Sales and Customer Service OpportunityWe are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at our vibrant Toyota dealership in Workington, Cumbria.About the Role:As a Sales and Customer Service Representative, you will be responsible for delivering an exceptional customer experience throughout the...